Tektronix Phaser 560 User Manual page 179

Troubleshooting and print quality quick reference
Symptom
indicator is blinking
Power
Power indicator is off
indicator is on
Error
indicator is blinking
Error
The front panel menu exits
and returns to Ready without
anyone pressing the button.
Front panel reports:
Jam at <Location>:
See inside front door
Possible Causes
The printer is receiving, processing or
printing a job.
You have entered the menu in the front
panel.
The printer is not ready, is disabled, or
has detected an error.
Attention is required, but not
immediately. For example, when the
front panel reads <color>:low
The printer is stopped because it
detected a user-correctable error such
as an open door or a media jam.
Error occurred that may be
user-correctable.
Error occurred that is not
user-correctable.
Front panel timeout: if no activity
occurs in 5 minutes, the front panel
returns to Ready .
Media jam.
Too much media is loaded in the
media tray.
Media is wrinkled or curled.
Media is too thick or too thin.
Solution
Wait for the job to be completed or cancel
the job.
Exit the menu.
Read the front panel message to determine
the printer's status.
Correct the condition reported by the front
panel.
.
Correct the condition reported by the front
panel (e.g., close the door or clear the
media jam).
Press the Info /More button for more
information on the error condition.
Turn the printer off and back on again. If
the indicator is still on after the power-up
sequence, the printer requires service.
See page 7-1.
Press Menu to enter the front panel menu.
To find the jam: refer to the paper path
illustration on the inside front door label
or refer to "Clearing a media jam" on
page 7-39.
To clear the jam: refer to the instructions
in this chapter or in the Quick Reference
Guide .
Make sure that paper or transparencies
are installed correctly and in the
media-specific tray. See page 2-12.
Reduce the amount of media to below the
media level indicator on the media tray
label.
Change the media.
Use recommended media. Refer to
page 7-38 for more information.
For media loaded in the Multi-Purpose
Feeder, make sure that you have set the
Media Thickness switch on the printer to
accommodate thick, medium, or thin media.
User Manual
7
Troubleshooting
7-7