Avaya 375 Series Using Manual page 114

Troubleshooting
Display shows
Service needed Invalid IPDI
Note:
This display message is only
shown in English.
Service needed Parameters
corrupt.
Note:
This display message is only
shown in English.
Enter PIN code
Battery low, charge now
Phonebook is not available at the
moment.
Voice mail number not defined
Could not encrypt connection
Not allowed
August 2023
Probable cause
Easy replacement procedure not
followed correctly or failure during
easy replacement procedure.
The handset is defective.
The lock of the handset is
activated.
The battery level is low.
The phone book does not
respond, not available at the
moment.
There is no Voice mail number
defined in the handset.
The parameter Encryption
Required is enabled in the
handset in combination with;
1. Unencrypted base station(s);
and/or,
2. Unsupported base station(s).
1. The user cannot logout from
the handset due to incorrect
password (AC code).
2. The extension (User) does
not exists.
3. The password is not correct.
Using Avaya Wireless Handset 375x
Comments on this document?
Action or comment
Send the handset for service.
Select Reset on the middle soft
key if available or if no Reset
option is available or fault does
not resolve, the handset needs
repair.
Note:
Display message only shown
in English.
Enter the required PIN code. If
PIN code lost enter new via PDM/
Device Manager or do a factory
reset via PDM/Device Manager.
Charge or replace the battery.
Try again later or if fault persists
do a factory reset via the Admin
menu or PDM/Device Manager.
Define a Voice mail number via
PDM/Device Manager.
1. Disable the Encryption
required parameter in
handset via PDM/Device
Manager; and/or,
2. Enable the encryption in the
base station(s); and/or,
1. Enter #11*<AC code># on
the keypad and press Off-
hook to logout from the
handset.
2. Make sure that you
entered correct extension. If
needed, contact the system
administrator.
3. Make sure that you have
entered correct password.
Ask the system administrator
if you have forgot the
password.
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