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Avaya L100 Series Headsets, Release 1.0 Service
pack 5 (1.0.0.5) - Release Notes
16 November 2020
Contents
Contents ................................................................................................................................................................................... 1
Document changes ................................................................................................................................................................... 1
Introduction ............................................................................................................................................................................... 1
Installation ................................................................................................................................................................................. 2
Product compatibility ............................................................................................................................................................. 2
File list ................................................................................................................................................................................... 2
Installing the release ............................................................................................................................................................. 2
Upgrading .............................................................................................................................................................................. 2
Troubleshooting the installation ............................................................................................................................................. 3
Restoring software to previous version ................................................................................................................................. 4
What's new ............................................................................................................................................................................... 4
Fixed issues .............................................................................................................................................................................. 6
Known issues and workarounds ............................................................................................................................................... 6
Smart Release connector .................................................................................................................................................. 8
Skype for Business for Mac OS ......................................................................................................................................... 8
Languages supported ............................................................................................................................................................... 9
Contacting support .................................................................................................................................................................... 9
Contact Support Checklist ..................................................................................................................................................... 9
Contact Support Tasks .......................................................................................................................................................... 9
Document changes
Date
Description
12-November-2020
Initial Version
Introduction
This document provides late-breaking information to supplement Avaya L100 Series Headsets software and
documentation. For updated documentation, product support notices, and service pack information, go to the
Avaya Support site at http://support.avaya.com.
Copyright 2020 Avaya Inc. All rights reserved.
Use pursuant to the terms of your signed agreement or Avaya policy.
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Table of Contents
Related Manuals for Avaya L100 Series
Summary of Contents for Avaya L100 Series
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Page 1: Table Of Contents
12-November-2020 Initial Version Introduction This document provides late-breaking information to supplement Avaya L100 Series Headsets software and documentation. For updated documentation, product support notices, and service pack information, go to the Avaya Support site at http://support.avaya.com. Copyright 2020 Avaya Inc. All rights reserved. -
Page 2: Installation
For information about patches and product updates, see the Avaya Technical Support Web site https://support.avaya.com. Upgrading Avaya Setup Tool version 2.9.4.0 or later for Windows and 1.1.1.0 or later for Mac OS support automatic firmware and software update. If you are running earlier versions of Avaya Setup tool please download one of versions mentioned above from support.avaya.com site and install/update on a PC. -
Page 3: Troubleshooting The Installation
Figure 1. By default, the Avaya Setup tool checks the availability of new version of software and firmware every hour and displays a pop-up message if new version is available. The checking interval can be modified in Avaya Setup tool – Application Settings tab –... -
Page 4: Restoring Software To Previous Version
The only way to downgrade the Setup tool program is to uninstall the current version and then install a previous version. The user settings will not be migrated when a previous version is installed. What’s new Avaya L100 Series Headsets 1.0 SP5 is a subsequent release providing additional functionality and some issues resolved. New with this release Description MS Teams (1.3.00.28779 version or later) support. - Page 5 HID API. The Avaya L100 headsets work out-of-the-box with Skype For Business softphone, Microsoft Teams, Avaya Workplace, Avaya Agent for Desktop. For softphones like Avaya one-X Agent, the headsets require Avaya Setup Tool to do the softphone integration.
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Page 6: Fixed Issues
Fixed issues The following table includes issues which are resolved with this release of software compared to Avaya L100 Headsets 1.0 SP4 (1.0.0.4). Internal ID Issue Description HEADSETS-462 L100 + USB Mechanical and Touch Controller - Stuck on Mute HEADSETS-460 1XAgent| Call LED should be turned off if there is no call 1XAgent| Mute doesn’t sync after answering 2nd call... - Page 7 HEADSETS-342 Workaround: disconnect and connect again or plug out and plug in again HEADSETS-325 Sometimes unable to enable Avaya Equinox softphone on Avaya Setup tool and call control doesn't work with Equinox Windows. Workaround: restart Avaya Equinox. Bluetooth | L100 headset can’t hold the second call and answer the third incoming call HEADSETS-311 Workaround: Answer a third call from the endpoint.
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Page 8: Smart Release Connector
Due to specifics of Skype for Business on Mac OS taking exclusive control over USB headset there is a compatibility issues running Skype for Business and Avaya Equinox on same Mac OS desktop. It is recommended to have one soft client running at the same time to avoid interoperability issues. -
Page 9: Languages Supported
Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. If the setup includes Avaya Setup tool installed on PC and USB connectivity to this PC, the log files can be obtained for better troubleshooting at C:\Users\<username>\AppData\Local\Avaya\Avaya Setup Tool\logs.