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C. TROUBLESHOOT WHIRLPOOL SYSTEM
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or a qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
SYMPTOMS
1. Whirlpool does not
start/stop.
2. Motor starts, all jets
are not functioning.
are not functioning
3. Whirlpool stops
automatically
automatically
before 18 minutes.
before 18 minutes.
4. Whirlpool does not
automatically stop
after 22 minutes.
5. Jet squeals/is noisy.
6. Whirlpool is noisy.
7. Water flow cannot
be regulated.
BB
114047-2-
PROBABLE CAUSES
A. No power to pump motor.
B. Faulty switch.
C. Jets are blocked.
D. Faulty pump circuit board.
E. Switch disconnected from panel.
F. Faulty motor/pump assembly.
A. Jet is closed.
B. Trim kit installed incorrectly.
C. Jets are blocked.
A. GFCI/ELCB trips.
B. Suction blocked.
C. Jets are blocked.
D. Motor overheated and protection
device activated.
E. Faulty pump circuit board.
A. Faulty pump circuit board.
A. O-ring unseated.
A. Shipping straps holding pump to bath
have not been cut.
A. Faulty flow valve.
RECOMMENDED ACTION
A. Set/Reset GFCI/ELCB breaker; check
wiring.
B. Replace switch.
C. Remove blockage.
D. Replace pump circuit board.
E. Reconnect wire at switch or at pump.
F. Replace motor and pump.
A. Rotate jets counterclockwise to open.
B. Reinstall trim kit, checking for damage
to O-ring.
C. Remove blockage.
A. Identify source of fault and correct.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at motor vents.
Remove blockage and allow motor to
cool.
Check for suction blockage. Remove
blockage and allow motor to cool.
Check for jet blockage. Remove
blockage and allow motor to cool.
E. Replace pump circuit board.
A. Replace pump circuit board.
A. Remove jet. Replace and lubricate
O-ring onto jet valve body; reinstall
jet.
A. Cut straps so pump sits on subfloor.
A. Check for loose connections or
wire(s) leading to pump. Replace flow
valve or pump circuit board as
necessary.
16
Kohler Co., Kohler, WI U.S.A.
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