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B. TROUBLESHOOT WHIRLPOOL SYSTEM
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or a qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
SYMPTOMS
1. Whirlpool does not
start/stop.
2. Motor starts, all jets
are not functioning
are not functioning.
3. Whirlpool stops
automatically
automatically
before 18 minutes.
before 18 minutes.
4. Whirlpool does not
automatically stop
after 22 minutes.
5. Pump does not
prime.
6. Noisy operation.
BA
116014-2-
(-)
PROBABLE CAUSES
A. No power to pump/control.
B. Jets are blocked.
C. Switch disconnected from
pump/control box.
D. Switch faulty.
E. Faulty circuit board.
F. Faulty motor/pump assembly.
A. Jet is closed.
B. Trim kit installed incorrectly.
A. GFCI trips.
B. Suction blocked.
C. Jets are blocked.
D. Motor overheated and protection
device activated.
E. Faulty circuit board.
A. Faulty circuit board.
A. Pump shimmed too high.
A. Pump straps have not been cut.
B. Jet squeals due to dislodged jet
O-ring.
RECOMMENDED ACTION
A. Set/Reset GFCI; check wiring to
pump/receptacle.
B. Remove blockage.
C. Reconnect switch to pump/control
box.
D. Replace switch.
E. Replace circuit board inside
pump/control box.
F. Replace motor and pump.
A. Rotate jets counterclockwise to open.
B. Reinstall trim kit, checking for damage
to O-ring.
A. Identify source of fault and correct.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at motor vents.
Remove blockage and allow motor to
cool.
Check for suction blockage. Remove
blockage and allow motor to cool.
Check for jet blockage. Remove
blockage and allow motor to cool.
E. Replace circuit board inside
pump/control box.
A. Replace circuit board inside
pump/control box.
A. Lower pump/control to subfloor level
that bath is resting upon.
A. Cut straps with tin snips.
B. Remove jet, replace and lubricate
O-ring on valve body, and reinstall jet.
18
Kohler Co., Kohler, WI
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