Product Documentation; Assisted Support; Livesecurity® Program - Watchguard V10 User Manual

CHAPTER 2: Service and Support
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Product Documentation

WatchGuard products are fully documented on our
Web site at:
h ttp://help.watchguard.com/documentation/default.asp.

Assisted Support

WatchGuard offers a variety of technical support services
for your WatchGuard products. Several support programs,
described throughout this section, are available through
WatchGuard Technical Support. For a summary of the cur-
rent technical support services offered, please refer to the
WatchGuard Web site at:
http://support.watchguard.com/aboutsupport.asp
You must register for LiveSecurity Service before you can
receive technical support.
LiveSecurity
WatchGuard LiveSecurity Technical Support is included
with every new Firebox Vclass. This support program is
designed to assist you in maintaining your enterprise secu-
rity system involving our Firebox Vclass, Firebox System,
SOHO, ServerLock, AppLock, and VPN products.
Hours
16
N
®
Program
WatchGuard LiveSecurity Technical Support
business hours are 4:00 AM to 7:00 PM PST (GMT -
7), Monday through Friday.
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