Paperport Scanner Not Found - Visioneer PaperPort MX User Manual

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APER ORT CANNER
Scanner not found during initial installation.
Your scanner was not found at the same port that was used during last
Windows session.
Although you selected a port that is installed on your computer, the scanner
cannot communicate with your computer. Be sure that the scanner is plugged
in, that you have connected the cable to a port on the back of your computer,
and that you have selected the correct port.
If you are sure that you selected the correct port, remove the power cord
from the back of PaperPort and then reinsert it. You should hear a brief
hum as the PaperPort scanner motor starts up. If you do not hear the hum,
check for the following problems. If you encounter a problem, fix it, and
then click the PaperPort Find Scanner button again.
You may have plugged the scanner power supply into a dead outlet or
power strip.
The scanner power supply may not be working.
The scanner may not be working.
If you hear the start-up hum, then the scanner is receiving power and has
passed the self-test. If the PaperPort software does not find the port, check
for the following:
The ribbon cable inside the computer could be loose or disconnected.
This cable connects the port card with the DB9 or DB25 connector on
the back of the computer. If you have experience working with your
computer's hardware, make sure that the cable is secure.
An internal modem can be set to act as this port, thus disabling the
external port. You may be able to correct this problem by reconfiguring
the port (using its documentation); otherwise, contact your computer
dealer for assistance.
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