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A P P E N D I X A
Troubleshooting
This appendix lists possible installation and operating problems that you
may experience with your PaperPort mx scanner. The suggested solutions
usually solve the problem. However, if you still have problems with the
scanner, please refer to the online Help system for additional information
and troubleshooting.
I
P
NSTALLATION
ROBLEMS
Windows fails to restart.
Please note that PaperPort does not support OS/2 or Windows
running under OS/2 (Win-OS/2).
If Windows fails to restart when you finish installing the software, the
installation will not run successfully and PaperPort will not work. This includes
cases in which the system "hangs" or "freezes" or exits to DOS. Try running the
Setup program again. If the problem occurs again, quit Windows. Then, at the
DOS prompt, change to the Windows\System directory (usually at
C:\WINDOWS) by typing CD\WINDOWS\SYSTEM, press Enter, type
PPUPDATE, and press Enter. This completes the installation. Run Windows
again, and you will see the PaperPort Port Selection dialog box.
Not enough disk space.
The PaperPort software requires at least 8 MB of available disk space when
it is installed. If you need more space, try deleting unnecessary files or
archiving older data to floppy disks or some other medium.
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