System Problems - Gateway E-1000 Series Maintaining And Troubleshooting

52 Maintaining and Troubleshooting Your E-1000 Series System

System Problems

The system will not start up.
Probable Cause
The system is not
connected to an AC
outlet.
Voltage selection switch
not set correctly.
One power supply is not
supplying power to the
load share module.
The keyboard doesn't work.
Probable Cause
A key was depressed
while the system was
starting up.
The keyboard is not
plugged in or connected
properly.
Something spilled into
the keyboard.
The keyboard is
defective.
Solution
Check the power cable(s) and make certain it
is connected to an AC power source.
Make certain the voltage selection switch
reflects the correct power source.
Verify both power cords are plugged into
working AC outlets. Verify both power cords
are fully plugged into their AC-IN connectors
on rear of computer. Verify both power
supplies are set to the correct voltage range
(115-V AC or 230-V AC). Verify both power
supplies are turned on. Replace defective
power supply.
Solution
Clear the sticking key, then turn off the
system, wait for a few seconds, and then turn
the system back on.
Check the cable. Make certain it is plugged in
correctly.
Turn off the system. Turn the keyboard upside
down to let it dry before turning the system
back on.
Try a keyboard you know is working.