Standards For Resolving Consumers Disputes - LG TROMM F2996NCZ Instruction Manual

STANDARDS FOR RESOLVING CONSUMERS DISPUTES

Damage types
If a repair service is required as a functional or
performance error occurs in the normal condition of
use within 10 days from the date of purchase
If a repair service is required as a functional or
performance error occurs in the normal condition of
use within 1 month from the date of purchase
If a repair service is
required as a functional
or performance error
occurs in the normal
condition of use within
the warranty period
If the company lost the product that the consumer
returned for a repair service
A damage caused by
not having necessary
repair parts within the
period of owning main
parts
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STANDARDS FOR RESOLVING CONSUMERS DISPUTES
If an error occurs
If it cannot be repaired
If it cannot be replaced
If a major repair is
required within 1 month
after the date of purchase
※ If an error occurs again after the second time of repairing the same error within the
warranty period, or if an error occurs again after the four times of repairing various
faulty parts within the warranty period, it is deemed that a repair is impossible.
If a repair service is
required as a functional or
performance error occurs
in the normal condition of
use
If a malfunction is caused
by the customer's
negligence or fault
Compensations
Within the warranty
period
Product replacement or full
refunds
Product replacement or
free repair
Free repairs
Product replacement or full
refunds
Full refunds
Full refunds
Product replacement or full
refunds
Product replacement or full
refunds
Product replacement after
collecting the fees for
charged repair service.
After the warranty
period
Charged repairs
Charged repairs
Charged repairs
Charged repairs
Charged repairs
Charged repairs
Refund amount is obtained
by adding 10 % to the
depreciated fixed costs
(max: price of purchase).
Refund amount is obtained
by adding 5 % of the
price of purchase to the
depreciated fixed price (If
depreciated price <0, then
assume 0).
Refund amount is obtained
by adding 5 % of the
price of purchase to the
depreciated fixed price (If
depreciated price <0, then
assume 0).