Glossary - Avaya INDeX 9.1 Manual

Glossary

ACA
(Automatic Call Announcer) Equipment which
plays messages to callers waiting to be
answered.
Account Codes
A code of up to 12 digits which the system
outputs to its call log along with other call
details. Codes entered are checked against up
to 400 stored on the system before being
accepted.
Area
Each extension and line on the system belongs
to one of up to 250 areas. They then follow the
night service timetable linked to that area.
Call Log
The system can log calls that match set criteria,
e.g. length, direction, line, extension. The log
includes call details such as number, account
codes, time, etc.
Camp on
A function which leaves your phone set to ring a
busy extension or line as soon as it becomes
free and stops you receiving any other calls in
the meantime.
Collective Group
The system rings all the free members at the
same time.
Longest Waiting
The system tries the free members in order of
how long they have been free, starting with the
longest free.
Manager Secretary Working
A name for functions that help one user to
make and receive calls for transfer to another
user.
Offline
A term used to mean out of service/not working.
Page
A one-way call which connects without ringing
and uses the speaker of the phone(s) called.
Also known as a broadcast call.
Pickup Group
A group of phones within which you can pickup
and answer calls ringing at any of the other
member extensions.
INDeX 9.1 Standard Telephone
PIN Code
The system stores up to 400 PIN codes of up to
6 digits. Each PIN code has its own associated
call barring and phone settings. When you use a
PIN code, its settings temporarily override those
of the phone from which you are dialling. Your
System Manager will keep a record of the valid
PIN codes stored on your system.
POT
(Plain Ordinary Phone) These are Alias two-wire
telephones. POT's include devices such as fax
machines and answerphones.
R
A key which may also be marked RECALL or
HOLD.
Rotary Group
The system starts with the first free member
after the last member rung. If unanswered, after
a short time the system tries the next free
member and so on.
Sequential Group
The system tries the first free members, always
starting from the front of the group. If
unanswered, after a short time the system tries
the next free member and continues to shuttle
between the first two free members.
Software Release
The release (or version/level) of software used
by a system determines what features are
available to users and how those features work.
Speed Dials
Speed dials are used to store phone numbers
(and sometimes account codes). The number
can then be dialled by entering just the number
of the speed dial store.
System Manager
The person responsible for the set up and
maintenance of your phone system.
Tenancy
The system can be divided into several
tenancies, each containing different extensions
and lines. Calls between tenancies are not
normally allowed. Each tenancy sub-divides into
areas.
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