Avaya INDeX 9.1 Manual page 14

Parking Calls
Holding Calls
INDeX 9.1 Standard Telephone
Any extension can retrieve a parked call by dialling the line number if
known. You can park several calls. Calls parked and not retrieved,
may recall your extension after a short time.
To park an external call:
1. During the call, dial R and replace the handset.
To unpark calls parked at your extension:
1. Lift the handset and dial 9.
To unpark a call parked at another extension:
1. Lift the handset and dial the parked calls line number.
Only the extension that holds a call can retrieve it unless they
transfer the call. When you hold a call, the caller may hear music if
installed on your system. You can only hold one call at a time. You
can transfer a call to an extension that is ringing or giving busy tone.
If the call waits unanswered for too long, it may recall to your
extension.
To hold a call:
1. Dial R.
2. If you now replace the handset, the system parks the call (see
previous page).
3. Retrieve the call by dialling R again or while holding the call,
make another call (enquiry call) and either:
•
To switch between calls, dial R.
•
To transfer the held call, replace the handset.
Page 14 - Transfer, Park & Hold Calls
38DHB0002UKDJ Issue 2 (12/00)