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Avaya INDeX 11.0 User Manual

Software release 11.0
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INDeX 11.0
20AT Telephone User's Guide
38DHB0002UKHB Issue 1 (10/05/2004)

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Summary of Contents for Avaya INDeX 11.0

  • Page 1 INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 2: Table Of Contents

    Voice Manager ... 22 Using Voice Manager...22 Customising Your Mailbox ...22 Collecting Voice Messages ...23 Good Phone Usage ... 24 General Phone Usage...24 Answering Calls ...24 Making Calls ...24 Index ... 25 INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 3: Introduction

    In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary. This guide is also available from our Internet site: http://support.avaya.com Connecting the 20AT The 20AT can be connected to most analogue telephone sockets. If connected to a socket on a private telephone system, check with your System Manager that the socket is suitable for analogue phones.

  • Page 4: Mf & Time Break Recall Operation

    'current units' they need to ring properly. Most telephone lines can provide ringing current for a total REN of 4. If the total REN of all the devices on the line exceeds that value, then some of the devices may not ring when calls arrive.

  • Page 5: 20At Features

    MEMORY). The number can be up to 21 digits. Setting the memory number Recall Some telephone systems require a recall signal to initiate special functions (refer to your System Administrator for details). Press RECALL to send this signal. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Lift the handset and dial *1.

  • Page 6: Mute

    Press MUTE and then STORE. Select the store number to use (0 to 9). Dial the number to be stored. (Prefix 9 for external users). Press MUTE again and replace the handset. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 7: Index Features

    INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone sockets indicated by your System Manager.

  • Page 8: Telephone Tones & Ringing

    The system directs calls to a night desk number or answer phone extension. The type of calls you can make becomes more restricted, eg. no international or long distance calls. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 9: Making Calls

    To dial an external call: To redial last external number used: Making Internal Calls To dial an internal call: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Call Barring On external calls, the INDeX system may bar you from dialling particular numbers or types of numbers (e.g.

  • Page 10: Making A Page Call

    Dial the extension or group number. If you hear busy or continuous tone, you can use the same options as for a normal internal call (see page 13). Speak and then replace the handset. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 11: Speed Dials

    Speed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store. • • To use a speed dial: Storing Personal Speed Dials If external, prefix 9 to the stored number, this is the normal number to seize an external line.

  • Page 12: Pin & Account Codes

    Repeated single pip: Dial your PIN code. If you make a mistake, dial dial the number again. You will hear either: • Continuous tone: Code not recognised, end the call. • Silence: Code accepted, continue the call as normal. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 13: Busy Or Unanswered

    To leave a message: Note: This feature is available at default, but can be turned off by your System INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Lights the lamp of the extension called. That extension also stores (and displays if a display phone) your number as a message to reply.

  • Page 14: Arrange A Callback

    The system ends your call unless you already have a callback set. Replace the handset. Dial 3 and wait. Do not replace the handset as this ends the call and the camp on. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 15: Answering Calls

    To pick up any ringing phone: To pick up any ringing phone in a group: To set the phone's pickup group: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Lift the handset. To end the call, replace the handset.

  • Page 16: Transfer, Park & Hold Calls

    If answered, ask if they wish to accept the transfer. If okay to transfer the call, replace the handset. If not okay to transfer the caller, dial RECALL to retrieve the held call. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 17: Parking Calls

    If the call waits unanswered for too long, it may recall to your extension. To hold a call: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) During the call, dial RECALL and replace the handset.

  • Page 18: Diverting Calls

    Divert All number if set. Lift the handset and immediately dial 0. Broken dial tone: Dial 60 (no calls on) or 61 (no calls off). Replace the handset to finish. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 19: Setting Up A Divert

    Switching Divert all on takes the phone out of group. To switch divert ON: To switch Divert OFF: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Lift the handset and immediately dial 0. You will hear:...

  • Page 20: Other Features

    No timeout set. Dial a new timeout (0 to 999 seconds where 10 seconds ≈ 3 rings) and then dial #. • Broken dial tone: Ringer timeout set. Replace the handset to finish. to cancel. INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 21: Group

    20 seconds or until you lift and replace the handset. To set or alter an alarm: To clear an alarm before it occurs: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Lift the handset and immediately dial 0.

  • Page 22: Voice Manager

    The Voice Manager plays this to callers diverted to your mailbox. • Personal Greetings: Dial 5. A personal greeting can be played according to the reason why the call was diverted to your mailbox. • Other Options: Dial . INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 23: Collecting Voice Messages

    To redirect the message to another mailbox: Dial 1. To record a reply in the senders mailbox: To call the sender: To finish actioning the message: INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) and # keys. Dial the Voice Manager extension number (________).

  • Page 24: Good Phone Usage

    INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

  • Page 25: Index

    Redial... 9 Fast forward ... 23 Fax collection ... 23 Fax number ... 22 Greeting ... 22 Group INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004) Joining/leaving... 21 Page ... 10 Selective ... 21 Group ringing timeout... 20 Hold...
  • Page 26 Lucent Technologies has been transferred or licensed to Avaya. All trademarks identified by ® or TM are registered marks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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