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Chapter 7. Appendix
7.1. Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services,
and support are available at:
This section includes references to IBM web sites and information about
obtaining service. IBM is Lenovo's preferred service provider for ThinkSystem.
7.1.1. Before you call
Before you call, there are several steps that you can take to try and solve the problem yourself. If
you decide that you do need to call for assistance, gather the information that will be needed by the
service technician to more quickly resolve your problem.
7.1.2. Attempt to resolve the problem yourself
You can solve many problems without outside assistance by following the troubleshooting
procedures that Lenovo provides in the online help or in the Lenovo product documentation. The
Lenovo product documentation also describes the diagnostic tests that you can perform. The
documentation for most systems, operating systems, and programs contains troubleshooting
procedures and explanations of error messages and error codes.
If you suspect a software problem, see the documentation for the operating system or program.
You can find the product documentation for your ThinkSystem products at the following location:
https://thinksystem.lenovofiles.com/help/index.jsp
You can take these steps to try to solve the problem yourself:
• You can take these steps to try to solve the problem yourself:
• Check the power switches to make sure that the system and any optional devices are turned
on.
• Check for updated software, firmware, and operating-system device drivers for your Lenovo
product. The Lenovo Warranty terms and conditions state that you, the owner of the Lenovo
product, are responsible for maintaining and updating all software and firmware for the product
(unless it is covered by an additional maintenance contract). Your service technician will request
that you upgrade your software and firmware if the problem has a documented solution within a
software upgrade.
• If
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https://serverproven.lenovo.com/
https://datacentersupport.lenovo.com
new
hardware
or
and
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software
in
your
environment,
check
to make
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