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en Troubleshooting
19 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
The program cannot
run if the detergent
drawer is not closed
Please close the de-
tergent drawer.
Drum cleaning is re-
commended. Please
run a deep clean tub
programme (no laun-
dry) or run a pro-
gramme with a wash
temperature higher
than 40°C. You can
cancel this reminder
function in the Set-
tings.
All other error codes.
The drying time is too
long.
50
Cause and troubleshooting
The detergent drawer has not been pushed in fully.
Push in the detergent drawer.
▶
The pump unit is not inserted.
Insert the pump unit into the detergent drawer.
1.
→ "Cleaning the detergent drawer", Page 44
Push in the detergent drawer.
2.
Drum cleaning is required.
→ "Cleaning the drum", Page 44
▶
Malfunction
Call the after-sales service.
▶
→ "Customer Service", Page 61
The ambient temperature is greater than 30 °C.
Ensure that the appliance is only operated in a well
▶
ventilated location.
Insufficient air circulation at the appliance's installation
location.
Ventilate the appliance's installation location.
▶
Fluff has accumulated in the drum.
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