Table of Contents
Advertisement
The Wallbox cable winder or the stele is damaged or broken
1. Switch off the Wallbox.
2. Put the Wallbox aside.
3. Open a service ticket.
NOTE
If the error persists, follow the Technical Support Troubleshooting Guide and call Technical
Support if necessary.
7.3
Troubleshooting Guide for Technical Support
Follow the steps below to clear/fix the loader behavior:
1. Observe the LED lights. Assign the LED display to the corresponding LED display column.
2. Perform the necessary actions to determine or correct the charger behavior.
3. If the error persists, call Technical Support and provide the error number.
LED Light Display
Fault LED Solid
Fault LED Flashing
①
②
③
VersiCharge AC Wallbox Operating Instructions ERK
Operating Instructions, 08/2023, A5E51549696-AC
Fault
No.
Fault Description
Hardware Fault
DANGER Hazardous voltage. Will cause death
or serious injury. Turn off the power to this
equipment before working inside.
Charge Current Interrupting Device (CCID)
1
Fault - Immediate, when contact closes
Charge Current Interrupting Device (CCID)
2
Fault - Non-Immediate while charging.
5
③
PE disconnected
6
Cable Over Temperature Fault
7
EV Interface Fault
8
③
Bad Amp Adjustment Switch position
9
③
Over Temperature Fault
10
③
Line Over voltage condition
11
③
Line Under voltage condition
14
Hardwired Remote Inhibit
15
Hatch Lock Fault (IEC units ONLY)
③
Over current Fault
16
Self-Test Fault 1
18
Self-Test Fault 2
19
20
Self-Test Fault 3
Self-Test Fault 4
21
Turn the device off and on again (OFF, ON)
The sensitive switch can be pressed once to clear all unrecoverable errors when the interlock
LED is off. If an error persists, call Technical Support and open a service ticket.
To solve this problem, the service of a professional electrician may be required.
7.3 Troubleshooting Guide for Technical Support
Action
Power cycle unit (max 3 times). Return unit if fault persists.
Power Cycle
①②
can recover nuisance faults.
Auto-recovery, will result in Fault # 1 if condition persists.
Power down, check wiring for Ground disconnections.
Confirm EV current is less than or equal to EV cable capacity.
Disconnect charging cable and reconnect to vehicle. If fault persists, power cycle unit.
Confirm Amp Adjustment switch is in the correct position and does not exceed maximum amps
setting (max. setting for UL units: #4 - 40A unit, #5 - 48A unit; IEC max. setting: #4 - 32A).
Confirm current drawn does not exceed unit derating value. Power down unit, wait 15 min and
power up unit.
Power unit down. Confirm Input line voltage is less than maximum operating voltage before
powering unit back on.
Disconnect EV. Confirm Input line voltage is higher than minimum operating voltage. Power
①②
cycle
if fault continues to persist.
Power cycle
①②
to recover. If conditions persist, call Customer Service.
Pushing the touch button to clear the fault then detach charging cable from EVSE and
reconnect. Power cycle
①②
if fault persists. Replace unit If the cable remains locked: Power the
unit down (consider the five safety rules seen in the product manual), check manual override
(red lever on socket unit) and bring it to vertical position.
Confirm Amp Adjustment switch is correctly adjusted, confirm the EV draws less than derated
amps.
Power cycle
①②
to recover. If conditions persist, call Customer Service.
Faults
63
Advertisement
Table of Contents
Troubleshooting
