Lexmark MX810dfe User Manual page 324

Troubleshooting
Action
Step 2
Check if the printer is plugged in and turned on, and if Ready
a
appears on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
b
Resend the print job.
Do the jobs print?
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b
Resend the print job.
Do the jobs print?
Step 6
a
Remove, and then reinstall the printer software. For more
information, see
Note: The printer software is available at
http://support.lexmark.com.
b
Resend the print job.
Do the jobs print?
"Installing the printer software" on page
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
51.
324
No
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Contact customer
support.