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Software Troubleshooting
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If the Control Application Menu does not
appear, check the following.
Is the ProMix™ II power on?
Is the cable 118342 and any adapters used fully
seated in both the PC and ProMix™ II ports?
Are any other programs using the same PC com-
munication port as ProMix™ II?
Typical communication conflicts occur with fax
and handheld computer software. Close or deacti-
vate conflicting software.
Try switching to another PC communication port.
If using Hyper Terminal, try closing, then restart-
ing the program. Sometimes new communications
parameters do not take affect until the software is
restarted.
Try pressing the PC Enter key multiple times to
display the main menu.
To isolate the problem, try communicating with a
different:
•
PC
•
RS-232 cable
•
ProMix™ II system if available
310653B
Connecting to a PC ◆ Software Troubleshooting
29
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Table of Contents
Troubleshooting
