Konica Minolta bizhub 3622 User Manual page 180

Troubleshooting
Scan job was not successful
Action
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
Scanner does not close
Action
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
Action
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
Yes No
Contact customer The problem is
support. solved.
180
customer
customer