Konica Minolta bizhub 3622 User Manual page 157

Troubleshooting
Action
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel.
b
Print the document.
Are the margins correct?
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print light?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c
Print the document.
Is the print light?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
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customer
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