Konica Minolta bizhub 3622 User Manual page 145

Troubleshooting
Paper frequently jams
Action
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Step 2
a
From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?
Jammed pages are not reprinted
Action
1
From the control panel, navigate to:
> Settings >
2
From the Jam Content Recovery menu, set Jam Recovery to On or Auto,
and then press
Are the jammed pages reprinted?
> Device > > Notifications >
.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes
The problem
is solved.
145
No
Contact
customer
support.