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7.
Troubleshooting
Hotplate/Cooktop ignition or hotplate burners faulty
Is the power on? Is the clock illuminated?
If not, there maybe something wrong with the power supply.
Are the sparker (ignition electrode) or burner slots blocked by
debris? See (Fig. 7.1 and Fig. 7.2).
Are the burner trim and caps correctly located? See the
section on 'Cleaning' .
Hotplate/Cooktop burners will not light
Make sure that the burner parts have been replaced correctly
after wiping or removing for cleaning.
Check that there is not a problem with your gas supply. You
can do this by making sure that other gas appliances you may
have are working.
Do the burners spark when you push the button?
If not, verify that the power is on by checking that the clock is
illuminated.
Steam is coming from the oven
When cooking foods with high water content (e.g. oven fries)
there may be some steam visible at the rear grille.
Take care when opening the oven door, as there may be a
momentary puff of steam when the oven door is opened.
Stand well back and allow any steam to disperse.
What cleaning materials are recommended for the
cooker?
See the 'Cleaning' section for recommended cleaning
materials.
Never use caustic or abrasive cleaners as these will
n
damage the surface.
An oven fan is noisy
The note of the oven fan may change as the oven heats up –
this is perfectly normal.
If there is an installation problem and I don't get my
original installer to come back to fix it who pays?
You do. Service organizations will charge for their call outs if
they are correcting work carried out by your original installer.
It is in your interest to track down your original installer.
Power failure
In the event of a failure in the electrical supply, remember to
reset the clock to make sure that the timed oven continues to
operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven.
Check that you are using the recommended temperatures
and shelf positions – see the oven cooking guide. The oven
control settings and cooking times are intended to be used
only as a guide.
Individual tastes may require the temperature to be altered
either way, to get the results you want.
The oven is not cooking evenly
DO NOT use a baking tray with dimensions larger than those
specified in the section on 'General Oven Tips' .
If you are cooking a large item, be prepared to turn it round
during cooking.
If two shelves are used, check that space has been left for
the heat to circulate. When a baking tray is put into the oven,
make sure that it is placed centrally on the shelf.
Check that the door seal is not damaged and that the door
catch is adjusted so that the door is held firmly against the
seal.
A dish of water when placed on the shelf should be the
same depth all over. (For example, if it is deeper at the back,
then the back of the cooker should be raised up or the front
lowered.) If the cooker is not level, arrange for your supplier
to level it for you.
Oven not coming on
Is the power on? Is the clock illuminated? If not, there may be
something wrong with the power supply.
Is the cooker supply on at the isolator switch?
Has the time of day been set?
The timed oven is not coming on when automatic cooking
Has the oven knob been left in the OFF position by mistake?
Oven temperature getting hotter as the cooker gets older
If turning the temperature down using the oven control knob
has not worked, or has only worked for a short time, then
you may need a new thermostat. This should be fitted by a
qualified service person.
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