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Switch Administration
Alternate Softkey Features on the 8410D and
8411D
On 8410D and 8411D voice terminals connected to a DEFINITY G3V3 (or later),
the system manager can choose to keep all, some, or none of the above default
softkey features on each individual voice terminal display. The following table
lists the alternate softkey features, those features that can be substituted for the
default softkey features listed above.
NOTE:
Alternate softkey features can be administered ONLY on terminals
connected to a DEFINITY G3V3 (or later) switch.
ABBREVIATION
AD
Cnslt
Count
CPkUp
1
Dir
Excl
HFAns
1
A
Call Display
System Directory is provided. It is also desirable for a
feature button to be administered. This feature is NOT available on
DEFINITY G2 or System 85.
2
This feature is available only on a DEFINITY G3V2 (or later) switch.
Alternate Softkey Features on the 8410D and 8411D
Abbreviated Dialing buttons (can be multiple AD buttons, but they
are labeled AD rather than the button's destination, such as a
telephone number or person's name)
Consult – After answering a coverage call, you can discuss
the call with the person for whom the call was intended
ACD Stroke Count (can be up to 10 buttons) – Allows an ACD agent
to record the number of times a particular customer-related event
occurs, such as the number of questions about a particular sale item
Call Pickup – Lets you answer a call at your voice terminal for another
extension in the same pickup group
Directory – Searches for the extension of another user in the
same location
Manual Exclusion – Keeps other users with whom you share a
bridged call appearance from listening in on an existing call
2
Internal (Hands-Free) Auto Answer – Answers on the speakerphone
whenever an internal call comes in to your voice terminal
standard feature button should be administered, if access to
FEATURE and DESCRIPTION
Next Display
standard
51
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