Deleting Call Presentation Classes - Nortel Express User Manual

March 2005

Deleting call presentation classes

Introduction
Follow the procedure in this section to delete a call presentation class.
Notes:
1. You cannot delete the default call presentation class that is installed with
Symposium Express Call Center.
2. You cannot delete a call presentation class if it is assigned to an agent. You
must assign another call presentation class to the agent first.
To delete call presentation classes
1 In the Administration window, from the User Administration drop-down
menu, choose Call Presentation.
Result: The Call Presentation window appears.
2 Select the call presentation class that you want to delete.
Choose File ➝ Delete.
3
4 Click Yes to confirm the deletion.
Call Center Management Guide
Managing call presentation
53