Acquiring And Deacquiring Phonesets - Nortel Express User Manual

March 2005

Acquiring and deacquiring phonesets

Introduction
You must acquire each phoneset, so that the switch sends a message to the
system when an agent logs on to the phoneset.
Note: Nortel recommends that you deacquire a phoneset before you configure it
on the switch.
Before you begin
Make sure that the phoneset is configured on the switch and has been added on
Symposium Express Call Center (see "Adding phonesets" on page 183).
To acquire or deacquire a phoneset
1 In the Administration window, from the Switch Administration drop-down
menu, choose Phonesets.
Result: The Phonesets window appears.
2 Select the phoneset you want to acquire or deacquire.
If you want to acquire the phoneset, choose File ➝ Acquire. If you want to
3
deacquire the phoneset, choose File ➝ De-acquire.
Result: The phoneset status changes to Acquired (or Deacquired)
pending.
4 To refresh the phoneset status on the display, choose View
Call Center Management Guide
Configuring switch resources
Refresh.
➝
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