Installing Nortel Networks Reporting For Call Center Software; Tcp/Ip Protocol; Checking Whether The Windows Networking Component Is Installed - Nortel Call Center Supplementary Manual

10 Installation

Installing Nortel Networks Reporting for Call Center software

By default, Nortel Networks Reporting for Call Center software creates a folder called \Program
Files\Nortel\Nortel Networks Reporting for Call Center on the installation drive of the Web
Host PC. This folder contains the application files Nortel Networks Reporting for Call Center
uses. It also contains the Nortel Networks Reporting for Call Center configuration and statistical
database.
Note: Before Nortel Networks Reporting for Call Center will operate correctly, you must
enable the Call Center Reporting Software Keycode. For Software Keycode
information, refer to the Software Keycode Installation Guide.

TCP/IP Protocol

The Call Center platform and Nortel Networks Reporting for Call Center use the industry
standard TCP/IP protocol to link the Call Center and the Nortel Networks Reporting for Call
Center Web Host PC. Therefore, the Windows Network component is required for the Nortel
Networks Reporting for Call Center Web Host PC.
The Nortel Networks Reporting for Call Center installation process does not install the Windows
Network component. For instructions on installing the Windows Networking component, refer to
your network or Windows documentation.

Checking whether the Windows Networking Component is Installed

To verify that the Windows Network component is installed on the PC that will operate as a Web
Host PC, perform the following steps:
Note: If your company has a network administrator, check with your administrator before
changing any network configuration parameters.
1. Start the Windows system on the PC on which you will install the Nortel Networks
Reporting for Call Center application.
2. On the Windows taskbar, click Start > Settings, and then click Control Panel. The Control
Panel window appears.
If you are using the Windows 2000 operating system, double-click Networking and Dial-up
Connections. The Networking and Dial-up Connections window appears.
If you are using the Windows XP operating system, click Start > Connect to, and then click
Show All Connections. The Networking Connections window appears.
3. Double-click the Network icon. The Network window appears with the Configuration tab
displayed.
Upgrading from Call Center Reporting to Reporting for Call Center Issue 03 (02)