Figure 21: Real Time Summary Page - Nortel Call Center Supplementary Manual

Upgrading from call center reporting to reporting for call center

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Verification

Note: The list of Skillset names on your Real Time screens reflects your Call Center

configuration. The names displayed on your system will be different, and you may see

more or fewer names than in the example. The numerical figures will be different, and

some of the green cells may be appear as yellow or red because these figures reflect the

real state of your actual Call Center.

5. Observe the green indicator beside the Connection Status text at the bottom left of the page.

If this indicator is red, then the Nortel Networks Reporting for Call Center and the Call

Center are not communicating.

If you do not see a green indicator, follow these steps:

a) Ensure you correctly entered the IP Address or Network Name of the Call Center

Business Communications Manager (or CallPilot) in the IP Address/Network Name field

on the Call Center Connection page, as described on page 23.

Upgrading from Call Center Reporting to Reporting for Call Center

Figure 21: Real Time Summary Page

Issue 03 (02)

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