Index - Nortel Call Center Supplementary Manual

34

Index

Index
Administration Menu, 21, 22, 26
Administration Menu Page, 22
Administrator, 9, 20, 22, 23
Agent, 5
Architecture, 5
Browser, 5, 11
Business Communications Manager, 11, 23,
30
Call Center, 3, 5, 9, 10, 22, 23, 24, 30, 31
Call Center Configuration, 5
Change History, 1
Change Password Page, 21
Call Center Connection, 22, 23, 30, 31
Contact Center Connection page, 22, 31
Control Panel, 10
How this guide is organized, 3
How to use this guide, 3
HTTP, 24
HTTPS, 24
IBM, 7
Install Clients page, 11
Installation, 3, 9, 10, 17, 18, 19
InstallShield, 11, 12, 13
Intel, 7
Internet Explorer, 5, 9, 11, 19
Internet Information Services, 7, 9
Introduction, 3, 5, 9
IP Address, 11, 19, 22, 23, 30
License Agreement, 14
Log In, 19, 20, 26, 27, 31
Upgrading from Call Center Reporting to Reporting for Call Center
A
B
C
H
I
L
Log In Page, 19, 20
Master PC, 6
Microprocessor, 7
Microsoft, 7, 9
Mouse, 7
Multiple Client, 5, 6
MySQL database, 17
Network Name, 22, 23, 30
Nortel Call Center Reporting, 5, 6
Nortel Networks Reporting for Call Center,
3, 5, 6, 7, 8, 9, 10, 11, 13, 15, 18, 19, 23,
26, 27, 30, 31, 32
Operating System, 6, 7, 8
Password, 20, 21, 24, 31
Pentium, 7
Real Time screens, 5, 9, 23, 26, 27, 28, 29,
30
Real Time Summary, 29, 30
References, 3, 32
Statistical Data, 7
SVGA, 7
TCP/IP, 7, 10, 11
Unified Manager, 11
Upload, 5, 6
URL, 19
M
N
O
P
R
S
T
U
Issue 03 (02)