Change History - Nortel Call Center Supplementary Manual

Change History

Issue 01 (01) – 15-December-2003
1. Original Release.
Issue 01 (02) – 23-January-2004
1. Amended as per Nortel team review feedback.
Issue 01 (03) – 4-April-2005
1. 2003 Server support note added.
2. Changed to be BCM – version agnostic.
Issue 02 (01) – 8-July-2005
1. Nomenclature changes to support new product branding.
2. Updated all relevant text and screenshots to support product changes in RCC.
Issue 02 (02) – 19-September-2005
1. Edited text.
2. Standardization made to figure labels, headers, formatted text and added cross-
references.
Issue 03 (01) – 19-October-2005
1. Nomenclature changes to support product branding of Reporting for Call Center.
2. New screenshots and editing of text in line with Reporting for Call Center.
Issue 03 (02) – 24-October-2005
1. Updated figure numbers in the List of Figures.
2. Changed Release number and updated Document Number and Document
Version.
Issue 03 (02) Upgrading from Call Center Reporting to Reporting for Call Center
Change History 1