Figure 16: Download Status Window - Nortel Call Center Supplementary Manual

24
Configuration
7. In the CCRS Password field, enter CCRS and then re-enter it in the Confirm CCRS
Password field.
8. The Connection Security option allows you to specify whether you are connecting to the Call
Center using SSL (also known as HTTPS). This is the default option. If it is changed on the
Call Center platform to Non SSL or standard HTTP, you must also change this setting.
Note: This is an advanced setting that is not usually changed from the default.
Leave the Use SSL check box selected.
9. The Make data requests every list allows you to specify how frequently the Web Host PC
obtains reporting data from the Call Center.
Set Make data requests every to 15 minutes.
10. Use the Select an IP Address list to configure how Reporting for Call Center broadcasts
data to your wallboards. If the Web Host PC has multiple Network Interface Cards (NICs),
select which network card is connected to the network [with your wallboards attached to.
Consult your Network administrator to determine which IP address to use. If the Web Host
PC has only one NIC, only one IP address appears in the list. If this is the case, select the
only option.
11. Use the Wallboard and Realtime Refresh Interval setting to specify the rate at which your
data refreshes on these devices. The default is 1 second, and the default is the recommended
setting. Note: All data within Reporting for Call Center is calculated to a 1-second resolution.
This setting refers only to how quickly your live data devices refresh.
12. Click Submit.
A download status window that displays the current status of the data exchange between the
Call Center and the Reporting for Call Center client appears. See Figure 16: Download Status
Window. Wait until the update completes before attempting to view any Reports or Real
Time screens.
Upgrading from Call Center Reporting to Reporting for Call Center

Figure 16: Download Status Window

Issue 03 (02)