General Error Repair Procedures - Xerox WorkCentre 385 Service Manual

General Error Repair Procedures

Error Status
No Power 1. Check wall power
See also "No
2. Check power fuses F1, F2 & F3.
Power" Trouble-
shooting Flow.
1. Thermostat open
2. AC wire open
Fuser Error
See also "Fuser
3. Thermistor open
Error" Trouble-
4. Engine PBA
shooting Flow.
1. When closing Top Cover, check
that the lever is pressed
Door Open or
No Toner 2. Micro switches open.
3. CPU and related circuit
Check where Jam 0 occurs.
1. Paper is not picked up.
2. Paper is located at feed sensor.
3. Occurs when inserting specific
papers such as an envelope
into the MPF (Multipurpose
Jam 0
Paper Feeder)?
See also "Paper
4. Occurs when inserting specific
Jam (mis-feed-
papers such as an envelope
ing)" Trouble-
into the Manual Feeder?
shooting flow.
5. Is the Stacker Extender folded
out?
6. Does the Paper Guide Adjust
distort the paper.
General Error Repair Procedures
Check
1. If power differs from machines power rating,
have it corrected.
2. Replace open fuses.
1. Detach AC connector and measure the
resistance between pin 1 and 2. Replace
thermostat if open.
2. Check connector and wiring.
3. Check thermistor, wire and connection.
4. Replace Engine PBA.
1. Open top cover and press the lever. If
Controller detects the cover is closed, check
for mechanical problem in top cover and lever
assembly. If ok, check for electrical problem.
1. Check the solenoid.
2. Check feed sensor.
Check if it is actuated by the paper width
sensor.
3. Re-try inserting less paper.
- Fan the paper and align.
- Take out the loaded paper, and re-install in
reverse direction.
4. Take out the loaded paper and re-install in
reverse direction.
- insert paper as recommended for Manual
Feeding?
- when loading, tap the paper until paper
detect sensor senses that paper is loaded.
5. When using long paper, use the Extender.
6. Adjust Guide.
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Solution
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WorkCentre 385