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If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
Current vehicle location
R
Data transfer if Mercedes me connect services
are activated
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and stored
in the Mercedes-Benz customer center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
customer center. Please take note of the data pro-
tection information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately after calling the
Mercedes-Benz customer center.
%
The recorded message is not available in
every country.
Mercedes me connect
Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
MBUX multimedia system 321
You can use the following services via the multi-
media system and the overhead control panel, for
example:
Accident and Breakdown Management (me
R
button or situation-dependent display in the
multimedia system)
Mercedes-Benz Emergency Call System (auto-
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centers are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
page 318).
/
You can also call the Mercedes-Benz customer
center using the multimedia system
(
page 318).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
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