Xerox VersaLink B71 Series User Manual page 250

Troubleshooting
P R O B L E M S R E C E I V I N G FA X E S
S S Y Y M M P P T T O O M M S S
The received fax is blank.
The printer answers the call, but
does not accept incoming data.
The received fax size is reduced.
Faxes cannot be received
automatically.
If the problem persists, for online support information, go to www.xerox.com/office/VLB71XXsupport.
250
C C A A U U S S E E S S
There is a problem with the
telephone connection or with the
fax machine of the sender.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the sender.
Xerox ® VersaLink
S S O O L L U U T T I I O O N N S S
Verify that the printer can make
copies. Request that the sender
resent the fax.
Contact the sender.
If the job contains several graphics,
the printer could not have enough
memory. The printer does not
answer when memory is low. Delete
stored documents and jobs then
wait for the existing job to
complete. This increases available
memory.
Confirm the original size of the
documents. Documents could be
reduced based on the available
paper supply in the printer.
Set the printer to automatic
reception.
Load paper if it is empty, and then
print the faxes stored in the
memory.
Verify the telephone line
connection. If it is disconnected,
connect it.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, have the
recipient verify that the receiving
fax machine is operating correctly.
® B71XX Series Multifunction Printer User Guide