Xerox VersaLink B71 Series User Manual page 244

Troubleshooting
• Paper with cutouts or perforations
• Stapled paper
• Envelopes with windows, metal clasps, side seams, or adhesives with release strips
• Padded envelopes
• Plastic media
• Transparencies
S O LV I N G P R I N T - Q UA L I T Y P R O B L E M S
When the print quality is poor, select the closest symptom from the following table and refer to the corresponding
solution to correct the problem. You can print a Demonstration Print page to more precisely determine the print-
quality problem. For details, refer to
If the print quality does not improve after performing the appropriate action, contact your Xerox representative.
Note: To maintain print quality, the toner cartridge is designed to provide a warning message when the
toner level is low. When the toner cartridge reaches this level, a warning message appears. When the toner
cartridge is empty, another message prompts you to replace the toner cartridge. The printer stops printing
until you install a new toner cartridge.
S S Y Y M M P P T T O O M M
The output is too light.
Toner smears or print rubs off.
The output has stains on the back side.
244
Information Pages.
S S O O L L U U T T I I O O N N S S
• To check the toner level, check the control panel,
• Verify that the toner cartridge is approved for use in
• Replace the paper with a recommended size and
• Verify that the paper is dry and that supported
• Change the Paper Type settings in the print driver.
• Change the Paper Type settings in the print driver.
• Verify that the paper is the correct size, type, and
• Verify that the printer is plugged into an outlet that
Xerox
use the print driver, or the Embedded Web Server. If
the toner cartridge is near empty, replace it.
this printer, and replace it as needed. For best
results, use a genuine Xerox toner cartridge.
type, and confirm that your printer and print driver
settings are correct.
paper is used. If not, change the paper.
In the print driver Printing Options tab, select
P P a a p p e e r r , then change the O O t t h h e e r r T T y y p p e e setting.
For example, change Plain to Lightweight
Cardstock. In the print driver Printing Options tab,
select P P a a p p e e r r , then change the O O t t h h e e r r T T y y p p e e setting.
weight. If not, change the paper settings.
is providing the correct voltage and power. Review
the electrical specification of the printer with an
® VersaLink ® B71XX Series Multifunction Printer User Guide