Guidelines For Packing And Shipping Hardware Components - Juniper SSR1200 Hardware Manual

• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll-free numbers, see
support.juniper.net/support/.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer for a new incident.
The support representative validates your request and issues an RMA number for return of the
component.

Guidelines for Packing and Shipping Hardware Components

To pack and ship individual components:
1. When you return the chassis or components, make sure that they are adequately protected with
packing materials and packed so that the pieces are prevented from moving around inside the carton.
2. Use the original shipping materials, if they are available.
3. Place individual components in antistatic bags.
4. Write the Return Materials Authorization (RMA) number on the exterior of the box to ensure proper
tracking.
5. Ship the package.
NOTE: Remove the power supply units and the two mounting brackets before packing the
appliance.
CAUTION: Do not stack any of the hardware components.
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