IBM BladeCenter PN41 Problem Determination And Service Manual page 60

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 3020," on page 23 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
ID Message
7303 HeartBeat Monitor generic
error - Software
7304 Module unequipped -
Hardware
7305 FastPath Ingress down -
Hardware
7306 FastPath Engress down -
Hardware
7307 Module failure - Hardware
48
IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide
When/why it
Severity Occured
Critical The heartbeat
process detects
that the blade is
no longer
optional. This
error clears
automatically if
the heartbeat
process detects
that the blade is
operation again.
Critical The DPI blade is
removed from the
BladeCenter unit.
Critical Internal DPPM
hardware busses
failed to
synchronize.
Critical Internal DPPM
hardware buses
failed to
synchronize.
Critical Internal DPPM
hardware failure
detected.
Action
1. Make sure that the control network is
running.
2. Make sure the DPI blade is receiving
power.
3. Check the binding parameters.
4. Turn off the DPI blade. Turn on the DPI
blade.
1. Reseat the blade in the BladeCenter
unit.
2. Make sure that the control network is
running.
3. Make sure the DPI blade is receiving
power.
4. Check the binding parameters.
5. Turn off the DPI blade. Turn on the DPI
blade.
1. Check the control communication link.
2. Turn on the DPI blade and attempt to
run an application.
3. If the problem persists, call for service.
1. Check the control communication link.
2. Turn on the DPI blade and attempt to
run an application.
3. If the problem persists, call for service.
1. Use the show techsupport all CLI
command to create a report, then call
for service. See the CloudShield
Command Line Interface Users Guide
on the IBM BladeCenter PN41
Documentation CD.
2. If the application is critical; then, turn off
the DPI blade.