Troubleshoot Wifi Connectivity For A Wifi Client Device - NETGEAR WAX630 User Manual

Insight Managed WiFi 6 AX6000 Tri-band Multi-Gig Access Point Model WAX630
Troubleshoot WiFi connectivity for a WiFi
client device
If a WiFi client device cannot connect to the access point or the WiFi connectivity is not
normal, try to isolate the problem:
• Make sure that the WiFi settings in the WiFi client device and access point match
exactly.
The WiFi network name (SSID) and WiFi security settings of the access point and
WiFi device must match exactly. Make sure that the WiFi client device uses the correct
passphrase for the WiFi network.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 22.
• Does the WiFi client device support the authentication and encryption that you
configured for the WiFi network?
For more information, see Change the authentication and encryption for a WiFi
network on page 72.
Note: If the access point's WiFi authentication and encryption is set to WPA3 Personal
and the WiFi client device does support WPA3, make sure that the WiFi adapter
device driver is updated to the latest version on the WiFi client device.
• Does the WiFi client device find the WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is
probably off, too. For more information about the WiFi radios, see Turn a radio on
or off on page 88.
• If you disabled the access point's SSID broadcast for the WiFi network, the WiFi
network is hidden and does not display in the WiFi device's network scanning list.
(By default, SSID broadcast is enabled.) For more information about the SSID
broadcast, see Hide or broadcast the SSID for a WiFi network on page 70.
Note: If you want to change the settings of a WiFi network on the access point, use a
wired LAN connection to avoid being disconnected when the new WiFi settings take
effect.
If the WiFi client device finds the WiFi network but the signal strength is weak, check
these conditions:
• Is the WiFi client device too far from the access point, or too close?
Place the WiFi client device near the access point, but at least 6 feet (1.8 meters)
away, and see whether the signal strength improves.
Diagnostics and
Troubleshooting
248 User Manual