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Making a breakdown assistance call
Press button 1.
#
Making an emergency call
Briefly press the cover on G button
#
open it.
Press and hold G button
#
one second.
An emergency call can still be triggered when a
breakdown assistance call is active. This has pri‐
ority over all other active calls.
Information on the breakdown assistance
call via the overhead control panel
A call to the Mercedes-Benz Customer Center
using the breakdown assistance button has been
initiated via the overhead control panel:
In the event of a breakdown, you will get support:
A qualified technician carries out repairs on
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site and/or the vehicle will be towed to the
nearest authorized Mercedes-Benz Center
You may be charged for these services.
Data is transmitted during the connection to the
Mercedes-Benz Customer Center (
Giving permission for data transfer
Requirements:
There is an active breakdown assistance call
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(
page 150).
/
A message appears in the instrument cluster.
Confirm the prompt.
#
Relevant identification data is transmitted
automatically.
Transmitted data during a service call
In certain countries you must confirm the data
transfer.
The following requirements must be met for data
transmission:
The ignition is switched on.
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The necessary data transmission technology
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is supported by the mobile network provider.
A sufficient mobile phone connection quality
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is provided.
The data transferred when calling depends on the
services activated and the type of call made:
General information about the vehicle
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Accident and breakdown assistance
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2
to
Service appointment agreement
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3
for at least
The following data is transmitted if the data pro‐
tection query has been confirmed in the multime‐
dia system or in the instrument cluster:
Vehicle identification number
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Reason for the initiation of the call
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Confirmation of the data protection prompt
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If a call is made for a service appointment via the
service reminder, the following data may be
transmitted:
Current mileage and maintenance data
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If accident and breakdown assistance is called
via the voice control system, and the data protec‐
tion query has been confirmed, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
Current vehicle location
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The following data is transmitted if the data pro‐
page 151).
/
tection query has been declined on the instru‐
ment cluster:
Reason for the initiation of the call
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Rejection of the data protection prompt
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Mercedes PRO 151
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