Information On The Breakdown Assistance Call Via The Overhead Control Panel; Giving Permission For Data Transfer; Transferred Data During A Service Call - Mercedes-Benz Sprinter Operating Instructions Manual

Information on the breakdown assistance
call via the overhead control panel
A call to the Mercedes-Benz Customer Center
using the breakdown assistance button has been
initiated via the overhead control panel:
In the event of a breakdown, you will get support:
A qualified technician carries out repairs on
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site and/or the vehicle will be towed to the
nearest authorized Mercedes-Benz Center
These services may require payment.
Data is transmitted during the connection to the
Mercedes-Benz Customer Center (

Giving permission for data transfer

Requirements:
There is an active breakdown assistance call
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( page 176).
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The Do you consent to the transfer of your vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Center in order to
improve the processing of your request?
appears.
Select Yes.
#
Relevant identification data is transmitted
automatically.

Transferred data during a service call

In certain countries you must confirm the data
transfer.
The data transferred when calling depends on the
services activated and the type of call made.
General information about the vehicle
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Concierge Service
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Accident and breakdown assistance
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Service appointment arrangement
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The following data is transmitted if the data pro‐
tection query has been confirmed in the multime‐
dia system or in the instrument cluster:
Vehicle identification number
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Reason for the initiation of the call
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Confirmation of the data protection prompt
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If a call is made for a service appointment via the
service reminder, the following data may be
transmitted:
Current mileage and maintenance data
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If accident and breakdown assistance is called
via the voice control system, and the data protec‐
tion query has been confirmed, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
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The following data is transmitted if the data pro‐
tection query has been declined in the multime‐
page 177).
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dia system or in the instrument cluster:
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message
Transfer is possible assuming the required
data transfer technology is supported by the
mobile service operator and the quality of the
mobile connection is sufficient.
Current vehicle location
Reason for the initiation of the call
Rejection of the data protection prompt
Mercedes PRO 177