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Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
In certain situations data is also transmitted
R
in the voice channel to the Mercedes-Benz
emergency call center.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Commercial Van
Center to be initiated quickly.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call center, the emergency call is automatically
sent to the public emergency services call center.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the display. In this case you must dial
the emergency call number 112 on your mobile
phone.
Ending an unintentional emergency call
Vehicles without steering wheel buttons:
#
press the 3 button in the instrument cluster.
Vehicles with steering wheel buttons:
#
press the ~ button on the steering wheel.
Close the SOS button cover
#
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call, as well as for a 112 emergency call,
data is transmitted to the Mercedes-Benz emer‐
gency call center or the public emergency serv‐
ices call center.
The following data is transmitted:
Vehicle's GPS position data
R
(GPS position data on the route (a few hundred meters before the incident))
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of persons on the front seats
R
Whether the emergency call was initiated
R
manually or automatically
Time of the accident
R
Language setting
R
Breakdown assistance 189
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
The current vehicle position can be called up
R
A voice connection to the vehicle occupants
R
can be established
Flat tire
Notes on flat tires
& WARNING Risk of accident due to a flat
tire
A flat tire affects the driving characteristics of
the vehicle.
Do not drive with a flat tire.
#
Replace the flat tire with the emergency
#
spare wheel or spare wheel. Alterna‐
tively, consult a qualified specialist
workshop.
You will find a sticker with the Mercedes-Benz
Service24h telephone number on the B-pillar on
the driver's side, for example.
For vehicles with a spare wheel, information in
the event of a flat tire can be found under
"Wheels and tires" (
page 216).
/
Battery
Notes on the starter battery
Work on the battery, e.g. removing or installing,
requires specialist knowledge and the use of spe‐
cial tools. Therefore, always have work on the
battery carried out at a qualified specialist work‐
shop.
& WARNING Risk of an accident due to
work carried out incorrectly on the bat‐
tery
Work carried out incorrectly on the battery
can, for example, lead to a short circuit. This
can restrict functions relevant for safety sys‐
tems and impair the operating safety of your
vehicle.
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