Troubleshooting - Sharp AR-7024 Operation Manual

TROUBLESHOOTING

If the software is not installed correctly, check the following items on your computer.
Plug and Play window does not appear
If the Plug and Play window does not appear after you
connect the machine to your computer with a USB
cable and turn on the machine, follow the steps below
to verify that the USB port is available.
1
Click the "Start" button (
"Windows System", click "Control
Panel", and then click "Hardware and
Sound".
• In Windows 8.1, right-click in the Start screen
(or swipe upward from the bottom edge), then
click the App Bar → "All apps" → "Control
Panel" → "Hardware and Sound" → "Device
Manager".
• In Windows Server 2012 R2/Server 2019,
right-click the "Start" button.
2
Click "Device Manager", and if a
message screen appears asking you
for confirmation, click "Continue".
"Universal Serial Bus controllers" will appear in
the list of devices.
3
Click the icon beside "Universal
Serial Bus controllers".
Two items should appear: your controller chipset
type and Root Hub. If these items appear, you
can use the USB port. If the "Universal Serial Bus
controllers" shows a yellow exclamation point or
does not appear, you must check your computer
manual for USB troubleshooting or contact your
computer manufacturer.
4
Once you have verified that the USB
port is enabled, install the software as
explained in "INSTALLING THE
SOFTWARE" (p.10).
The driver cannot be correctly
installed by Plug and Play
If the driver cannot be correctly installed by Plug and
Play (for example, Plug and Play takes place without
copying the required files for the driver installation),
follow these steps to remove unneeded devices and
), click then install the driver as explained in
THE SOFTWARE"
1
2
3
4
(p.10).
Click the "Start" button (
"Windows System", click "Control
Panel", and then click "Hardware and
Sound".
• In Windows 8.1, right-click in the Start screen
(or swipe upward from the bottom edge), then
click the App Bar → "All apps" → "Control
Panel" → "Hardware and Sound" → "Device
Manager".
• In Windows Server 2012 R2/Server 2019,
right-click the "Start" button.
Click "Device Manager", and if a
message screen appears asking you
for confirmation, click "Continue".
Click the icon beside "Other
devices".
XX-xxxx
If "XX-xxxx" appears, select and delete the item.
Note If "Other devices" does not appear, close the
"Device Manager" window.
Install the software as explained in
"INSTALLING THE SOFTWARE"
(p.10).
1
"INSTALLING
), click
25