Before You Begin; Determining The Problem - Dell PowerVault 735N Service Manual

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
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Basic Troubleshooting: Dell™ PowerVault™ 735N Systems Service
Manual
Overview

Before You Begin

Determining the Problem

External Visual Inspection
Common Troubleshooting Issues
Observing the Boot Routine
Overview
This section describes basic troubleshooting procedures that can help you diagnose a problem with your
PowerVault 735N system. These procedures can often reveal the source of a problem or indicate the correct
starting point for servicing the system.
NOTES: For a brief explanation of how to load and start the system diagnostics, see
System Diagnostics."
Dell recommends that you perform the following procedures in the order presented.
Before You Begin
To avoid losing data during problem troubleshooting and resolution, Dell recommends that you back up your
system files before troubleshooting the problem with your PowerVault 735N system using conventional
backup methods, such as a tape drive.
In the event that the Windows® Powered operating system becomes inoperable, you can use the Dell
PowerVault 735N Systems Reinstallation CD to reinstall the operating system. Once you have reinstalled the
operating system, the system configuration information can be restored if a system state backup is available.
NOTE: For more information on backing up your system files and recovering from a system failure,
see "System Recovery, Backup, and Restore" in the Dell PowerVault 735N Systems System
Administrator's Guide.
Determining the Problem
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Using the Dell PowerVault 735N NAS Manager
Web UI (User Interface)
Using the Dell OpenManage DRAC 2 Console
Redirection Service
Internal Visual Inspection
Running the System Diagnostics
Getting Help
"Running the