Solving Network Problems - Compaq Evo D300 Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving Network Problems

Solving Network Problems
Problem
Remote Wakeup feature
is not functioning.
Network driver does
not detect network
controller.
Network status link light
does not turn on or it
never flashes.
✎
The network
status light is
supposed to flash
when there is
network activity.
2–26
Some common causes and solutions for network problems are listed
in the following table. These guidelines do not discuss the process of
debugging the network cabling.
Cause
The Remote Wakeup
feature is not available
when using an AUI
network connection.
Remote Wakeup is not
enabled.
Network controller is
disabled.
Incorrect Network Driver.
No active network is
detected.
Network controller is not
set up properly.
System is configured for
AUI connection.
Network driver is not
properly loaded.
Solution
Use an RJ-45 network connection.
Use the Network control
application to enable Remote
Wakeup. See the Desktop
Management Guide.
Run Computer Setup and enable
network controller.
Check the network controller
documentation for the correct
driver or obtain the latest driver
from the manufacturers Web site.
Check cabling and network
equipment for proper connection.
Use the Network control
application to verify that device
is working properly. See the
Network Communications Guide.
No solution; link LED does not
apply to AUI connections.
Reinstall network drivers. See the
Network Communications Guide.
Troubleshooting Guide