Compaq Evo D300 Troubleshooting Manual page 42

Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem
Network controller
stopped working when
an expansion board was
added to the computer.
(continued)
Network controller stops
working without
apparent cause.
New network card will
not boot.
Cannot connect to
network server when
attempting Remote
System Installation.
System setup utility
reports unprogrammed
EEPROM.
2–28
Cause
The network controller
requires drivers.
The files containing the
network drivers are
corrupted.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
The files containing the
network drivers are
corrupted.
The cable is not securely
connected.
The network controller is
defective.
New network card may
not be Compaq
compatible.
The network controller is
not configured properly.
Unprogrammed
EEPROM.
Solution
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
Reinstall the network drivers,
using the Compaq Restore CD .
Use the Computer Setup to
disable the embedded NIC.
Reinstall the network drivers,
using the Compaq Restore CD .
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
Contact your Compaq authorized
service provider.
Install Compaq-compatible NIC or
change boot sequence to boot
from another device.
Run Computer Setup and modify
the NIC Settings.
Contact your Compaq authorized
service provider.
Troubleshooting Guide