Compaq Evo D300 Troubleshooting Manual page 37

Solving Mouse Problems
Problem
Mouse does not respond
to movement or is
too slow.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Troubleshooting Guide
Cause
Mouse connector is
not properly plugged
into the back of the
computer.
Program in use has
stopped responding to
commands.
Mouse needs repairs.
Mouse roller ball is
dirty.
Troubleshooting Without Diagnostics
Solution
Shut down your computer using the
keyboard.
1. Press the Ctrl and Esc keys at
the same time (or press the
Windows logo key) to display
the Start menu.
2. Use the up or down arrow key
to select Shut Down or Turn
Off Computer and then press
the Enter key.
3. Use the up or down arrow key
to select the Shut Down or
Turn Off option and then press
the Enter key.
4. After the shutdown is complete,
plug the mouse connector into
the back of your computer (or
the keyboard) and restart your
computer.
Shut down the computer using the
keyboard and then restart the
computer.
See your Worldwide Limited
Warranty booklet for details.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.
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