Epson L5290 Series User Manual page 175

Solving Problems
The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include
header information are blocked when this setting is enabled.
Cannot Send Faxes to a Specific Recipient
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specified Time
The printer's date and time is wrong.
Solutions
Select Settings > Basic Settings > Date/Time Settings, and then set the correct date and time.
Faxes Are Sent at the Wrong Size
The following causes can be considered.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals on the Scanner Glass" on page 36
&
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
"Cleaning the Scanner Glass" on page 124
&
Received Faxes Are Not Printed
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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