Epson L5290 Series User Manual page 174

Solving Problems
❏ When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send
Settings.
"Sending Many Pages of a Monochrome Document (Direct Send)" on page 104
❏ Using the connected phone
"Sending Faxes Dialing from the External Phone Device" on page 103
❏ Separating the originals
Cannot Receive Faxes
The following causes can be considered.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. The received
fax is deleted once it has been saved to the computer.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or
disable the Rejection Number List in Settings > Fax Settings > Basic Settings > Rejection Fax >
Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this
setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked.
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
174