Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6261-01 EN...
Page 2: Table Of Contents
Guide to the Control Panel Registering to Epson Connect Service from Control Panel......21 the Control Panel.
Page 3 B&W:....... . 95 Receiving Faxes on the Printer....113 Color:.
Page 4 Checking the Total Number of Pages Fed Adding or Replacing the Computer or Through the Printer (Control Panel)..144 Devices Checking the Total Number of Pages Fed Connecting to a Printer that has been Through the Printer (Windows).
Page 5 Technical Support Web Site....332 Contacting Epson Support....332 Before Contacting Epson.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Printer Advisories And Warnings
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...
Page 15: Advisories And Warnings For Using The Touchscreen
Important Instructions > Protecting Your Personal Information ❏ If any of the ink tanks are not filled up to the lower line, refill the ink soon. Prolonged use of the printer when the ink level is below the lower line could damage the printer. ❏...
Page 16: Part Names And Functions
Part Names and Functions Front............17 Inside.
Page 17: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.
Page 18: Inside
Part Names and Functions > Inside Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper guide extension Slide out to load paper larger than A4 size. Document cover Blocks external light while scanning. Scanner glass Place the originals.
Page 19: Rear
Part Names and Functions > Rear Transportation lock Stops ink supply. Set to the locked (Transport) position when transporting the printer. Ink tank cover Open to refill the ink tank. Ink tank cap Open to refill the ink tank. Ink tank Supplies ink to the print head.
Page 20: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 21 Touch Screen Operations.
Page 21: Control Panel
Guide to the Control Panel > Touch Screen Operations Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory.
Page 22: Home Screen Configuration
Guide to the Control Panel > Home Screen Configuration Slide Hold and move the items around. Pinch in Zoom in or zoom out of the preview image on the control panel when printing photos. Pinch out Home Screen Configuration Displays the Remaining capacity of Maintenance box screen. You can check the approximate service life of maintenance box.
Page 23: Guide To The Network Icon
Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound menu from this screen. You can also make this setting from the Settings menu.
Page 24: Menu Screen Configuration
Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as necessary. Displays the list of setting items. When is displayed, you view additional information by selecting the icon.
Page 25: Basic Operations
Guide to the Control Panel > Basic Operations Basic Operations Tap anywhere on the setting item to switch it on and off. Tap the input field to enter the value, name and so on.
Page 26: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
Page 27 Guide to the Control Panel > Viewing Animations ❏ Tap How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model. Indicates the total number of steps and the current step number. In the example above, it shows step 3 from 5 steps.
Page 28: Loading Paper
Loading Paper Paper Handling Precautions......... . 29 Paper Size and Type Settings.
Page 29: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 30: List Of Paper Type
Media Name Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy...
Page 31: Loading Papers
Loading Paper > > Loading Papers Loading Paper in the Paper Cassette Loading Papers Loading Paper in the Paper Cassette 1. Open the paper cassette cover until it clicks. 2. Check that the printer is not operating, and then slide out the paper cassette. Important: The paper cassette cannot be removed.
Page 32 Loading Paper > > Loading Papers Loading Paper in the Paper Cassette 4. With the printable side facing down, load paper until it touches the back of the paper cassette. Important: Do not load more than the maximum number of sheets specified for the paper. ❏...
Page 33 Loading Paper > > Loading Papers Loading Paper in the Paper Cassette 5. Slide the edge guides to the edges of the paper. 6. Insert the paper cassette gently. 7. Select the paper size and paper type. If your paper size is not displayed, select User-Defined. “Paper Size and Type Settings”...
Page 34: Loading Paper In The Paper Tray
Loading Paper > > Loading Papers Loading Paper in the Paper Tray Loading Paper in the Paper Tray 1. Pull out the paper support. 2. Slide the edge guides. 3. Load paper at the center of the paper support with the printable side facing up. 4.
Page 35: Loading Envelopes
Loading Paper > > Loading Envelopes Loading Envelopes in the Paper Cassette Note: ❏ For letterhead paper, select Letterhead as the paper type. ❏ For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer.
Page 36 Loading Paper > > Loading Envelopes Loading Envelopes in the Paper Cassette 2. Check that the printer is not operating, and then slide out the paper cassette. Important: The paper cassette cannot be removed. 3. Slide the edge guides to their maximum position. 4.
Page 37 Loading Paper > > Loading Envelopes Loading Envelopes in the Paper Cassette 5. Slide the edge guides to the edges of the envelopes. 6. Insert the paper cassette gently. 7. Select the paper size and paper type. “Paper Size and Type Settings” on page 29 8.
Page 38: Loading Envelopes In The Paper Tray
Loading Paper > > Loading Envelopes Loading Envelopes in the Paper Tray Loading Envelopes in the Paper Tray 1. Pull out the paper support. 2. Slide the edge guides. 3. Load an envelope at the center of the paper support with the printable side facing up.
Page 39: Loading Various Paper
Loading Paper > > Loading Various Paper Loading Pre-punched Paper 4. Slide the edge guides to the edges of the envelope. 5. Select the paper size and paper type. “Paper Size and Type Settings” on page 29 6. Slide out the output tray. Related Information “Available Paper and Capacities”...
Page 40 Loading Paper > > Loading Various Paper Loading Pre-punched Paper Automatic 2-sided printing is not available for pre-punched paper.
Page 41: Placing Originals
Placing Originals Originals that are not Supported by the ADF......42 Placing Originals on the ADF.
Page 42: Originals That Are Not Supported By The Adf
Placing Originals > Placing Originals on the ADF Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.
Page 43 Placing Originals > Placing Originals on the ADF 4. Place the originals face-up and short edge first in the ADF, and then slide the ADF edge guide to the edge of the originals. Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏...
Page 44: Placing Originals On The Scanner Glass
Placing Originals > Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass 1. Open the document cover. 2. Remove any dust or stains on the surface of the scanner glass using a soft, dry, clean cloth. Note: If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
Page 45 Placing Originals > Placing Originals on the Scanner Glass Important: ❏ When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass. ❏ Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged. 5.
Page 46: Printing
Printing Printing Documents..........47 Printing on Envelopes.
Page 47: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer . “Loading Paper in the Paper Cassette”...
Page 48 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
Page 49 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
Page 50 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
Page 51 Printing > > Printing Documents Printing from a Computer - Windows Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use. Settings: Allows you to set the printing method for anti-copy patterns or watermarks.
Page 52 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
Page 53 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
Page 54 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 55 Printing > > Printing Documents Printing from a Computer - Windows 6. Select the method of2-Sided Printing on the Main tab. 7. Click Settings, make the appropriate settings, and then click OK. 8. Click Print Density, make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type.
Page 56 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 57 Printing > > Printing Documents Printing from a Computer - Windows Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. 1. Load paper in the printer . “Loading Paper in the Paper Cassette”...
Page 58 Printing > > Printing Documents Printing from a Computer - Windows Printing and Stacking in Page Order (Reverse Order Printing) You can print from the last page so that documents are stacked in page order when they are ejected. 1. Load paper in the printer . “Loading Paper in the Paper Cassette”...
Page 59 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
Page 61 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
Page 62 Printing > > Printing Documents Printing from a Computer - Windows Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
Page 63 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
Page 64 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
Page 65 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 66 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 67 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 68 Printing > > Printing Documents Printing from a Computer - Windows 3. Select Print or Print Setup from the File menu. 4. Select your printer. 5. Select Preferences or Properties to access the printer driver window. 6. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. 7.
Page 69 Printing > > Printing Documents Printing from a Computer - Windows 4. Select your printer. 5. Select Preferences or Properties to access the printer driver window. 6. Click Watermark Features on the More Options tab and select the type of anti-copy pattern or watermark you want to use.
Page 70 Printing > > Printing Documents Printing from a Computer - Windows 7. Click Print. When you start printing, the Job Arranger Lite window is displayed. 8. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and then repeat the above steps.
Page 71 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. On the printer driver's More Options tab, click Image Options in the Color Correction setting. 7. Select an option from the Color Universal Print setting. 8.
Page 72 Printing > > Printing Documents Printing from a Computer - Windows 4. Select your printer. 5. Select Preferences or Properties to access the printer driver window. 6. Select the method of color correction from Color Correction on the More Options tab. ❏...
Page 73 You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Copy paper, Letterhead, Matte Paper, Epson Photo Quality Ink Jet, or Envelope ❏ Quality: Standard, Standard-Vivid Note: The print quality may change when printing.
Page 74: Printing From A Computer - Mac Os
Printing > > Printing Documents Printing from a Computer - Mac OS Related Information “Printing Using Easy Settings” on page 47 & Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1.
Page 75 If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu.
Page 76 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
Page 77 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size Prints to fit to the paper size you loaded. ❏ Destination Paper Size Select the paper size to print on. ❏ Scale down only Select when reducing the size of the document.
Page 78 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment) Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing Prints on both sides of the paper.
Page 79 Printing > > Printing Documents Printing from a Computer - Mac OS Related Information “Printing Using Easy Settings” on page 74 & Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏...
Page 80 Printing > > Printing Documents Printing from a Computer - Mac OS Related Information “Available Paper and Capacities” on page 274 & “Printing Using Easy Settings” on page 74 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1.
Page 81 Printing > > Printing Documents Printing from a Computer - Mac OS Printing and Stacking in Page Order (Reverse Order Printing) You can print from the last page so that documents are stacked in page order when they are ejected. 1.
Page 82 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Load paper in the printer . “Loading Paper in the Paper Cassette” on page 31 “Loading Paper in the Paper Tray” on page 34 2. Open the file you want to print. 3.
Page 83 3. Select Print from the File menu or another command to access the print dialog. 4. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 5. Select Color Options from the pop-up menu, and then select one of the available options.
Page 84: Printing Documents From Smart Devices (Ios)
Note: Operations may differ depending on the device. 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 283 3. Connect your smart device to the wireless router.
Page 85: Printing Documents From Smart Devices (Android)
Note: Operations may differ depending on the device. 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 283 3. Connect your smart device to the wireless router.
Page 86: Printing On Envelopes
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 87: Printing Web Pages
8. Click Print. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.
Page 88: Printing Using A Cloud Service
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 89 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 90: Copying
Copying Available Copying Methods......... . . 91 Basic Menu Options for Copying.
Page 91: Available Copying Methods
Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.
Page 92: Copying On 2-Sides
Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. “Placing Originals on the ADF” on page 42 Important: If you want to copy originals that are not supported by the ADF, use the scanner glass.
Page 93: Copying Multiple Originals Onto One Sheet
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 2. Select Copy on the home screen. 3. Select the Advanced Settings tab, select Reduce/Enlarge. 4. Specify the amount of enlargement or reduction, and then select OK. 5. Tap on the Copy tab.
Page 94: Copying Originals Using Good Quality
Copying > > Available Copying Methods Copying ID card 4. Specify the layout order and the original orientation, and then select OK. 5. Tap on the Copy tab. Copying Originals Using Good Quality You can copy originals without shadows and punched holes. 1.
Page 95: Basic Menu Options For Copying
Copying > Advanced Menu Options for Copying 2. Select Copy on the home screen. 3. Select the Advanced Settings tab, and then enable ID Card Copy. 4. Tap on the Copy tab. Basic Menu Options for Copying Note: The items may not be available depending on other settings you made. B&W: Copies the original in black and white (monochrome).
Page 96: Original Size
Copying > Advanced Menu Options for Copying ❏ A4→A5 and others Automatically enlarges or reduces the original to fit to a specific paper size. ❏ Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected.
Page 97: Id Card Copy
Copying > Advanced Menu Options for Copying ID Card Copy: Scans both sides of an ID card and copies onto one side of a paper. Borderless Copy: Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper.
Page 98: Scanning
Scanning Available Scanning Methods......... . 99 Scanning Originals to a Computer.
Page 99: Available Scanning Methods
To use this feature, make sure the following applications are installed on your computer. ❏ Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later) ❏ Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS X v10.7.x/Mac OS X v10.6.8) ❏...
Page 100: Scanning Originals To The Cloud
❏ Save as JPEG: Saves the scanned image in JPEG format. ❏ Save as PDF: Saves the scanned image in PDF format. 5. Tap When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...
Page 101: Basic Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud Basic Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. B&W/Color Select whether to scan in monochrome or in color. JPEG/PDF Select the format in which to save the scanned image.
Page 102: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
Page 103 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 104: Scanning Originals To A Smart Device
Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product.
Page 105: Faxing
Faxing Before Using Fax Features......... . . 106 Overview of this Printer's Fax Features.
Page 106: Before Using Fax Features
Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...
Page 107: Feature: Receiving Faxes
Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes “Scan Settings:” on page 117 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).
Page 108: Feature: Pc-Fax Send/Receive (Windows/Mac Os)
Faxing > > Overview of this Printer's Fax Features Features: Various Fax Reports “Fax Output Settings” on page 297 “Menu Options for Inbox” on page 119 “Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 115 Output Various Reports Receiving related reports is also supported.
Page 109: Feature: Security When Sending And Receiving Faxes
Faxing > Sending Faxes Using the Printer Feature: Security when Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination, or Backup Data Auto Clear to prevent information leakage. You can set a password for each fax box in the printer.
Page 110: Selecting Recipients
Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Related Information “Fax Settings” on page 117 & Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following methods. Entering Fax Number Manually Select Keypad, enter a fax number on the screen displayed, and then select OK.
Page 111 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 4. Select the Fax Settings tab, and then make settings as necessary. “Fax Settings” on page 117 5. Select Preview on the fax top screen to scan, check the scanned document image. 6.
Page 112 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Accessing the Menu You can find the menu on the printer's control panel below. Fax > Fax Settings > Direct Send. Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later) You can set to send a fax at a specified time.
Page 113: Receiving Faxes On The Printer
Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes 6. When scanning the first set of originals is complete and a message is displayed on the control panel asking you to scan the next set of originals, select Yes, set the next originals, and then select Start Scanning. Note: If you leave the printer untouched for the time set in Settings >...
Page 114 Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Receiving Faxes When the telephone rings, you can answer the ringing manually by picking up the handset. ❏ When you hear a fax signal (baud): Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap .
Page 115: Receiving Faxes By Making A Phone Call
Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen Receiving Faxes by Making a Phone Call You can receive a fax stored on another fax machine by dialing the fax number. Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number.
Page 116: Menu Options For Faxing
Faxing > > Menu Options for Faxing Recipient 1. Tap on the home screen. Note: When there are received faxes that have not been read, the number of unread documents is displayed on the on the home screen. 2. Tap Open Inbox (XX Unread). 3.
Page 117: Fax Settings
Faxing > > Menu Options for Faxing Fax Settings Keypad: Manually enter a fax number. Contacts: Select a recipient from the contacts list. You can also add or edit a contact. Recent: Select a recipient from the sent fax history. You can also add the recipient to the contacts list. Fax Settings Select the menus on the control panel as described below.
Page 118: More
Faxing > > Menu Options for Faxing More printer errors due to a lack of memory. Note that sending using this feature takes longer than not using this feature. See the related information below on this topic. You cannot use this feature when sending a fax to multiple recipients. Send Fax Later: Sends a fax at a time you specified.
Page 119: Menu Options For Inbox
Faxing > Menu Options for Inbox Fax Report: Last Transmission: Prints a report for the previous fax that was sent or received through polling. Fax Log: Prints a transmission report. You can set to print this report automatically using the following menu.
Page 120: Settings
Faxing > > Using Other Faxing Features Printing Fax Report Manually Settings Save to Inbox: Saves received faxes to the printer's Inbox. Up to 100 documents can be saved. Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents, and using of multiple fax saving features at a time.
Page 121: Sending A Fax From A Computer
“Application for Sending Faxes (PC-FAX Driver)” on page 285 ❏ If the FAX Utility is not installed, use one of the following methods and install the FAX Utility. ❏ Using the EPSON Software Updater (application for updating software) EPSON Software Updater FY19 “Application for Updating Software and Firmware (EPSON Software...
Page 122 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 6. Specify a recipient and click Next. ❏ Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book: If the recipient is saved in the phone book, do the steps below. Click the PC-FAX Phone Book tab.
Page 123: Sending Documents Created Using An Application (Mac Os)
Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 8. Check the transmission content and click Send. Make sure the name and fax number of the recipient are correct before transmitting. Click Preview to preview the cover sheet and document to transmit.
Page 124: Receiving Faxes On A Computer
“Application for Sending Faxes (PC-FAX Driver)” on page 285 ❏ If the FAX Utility is not installed, use one of the following methods and install the FAX Utility. ❏ Using the EPSON Software Updater (application for updating software) EPSON Software Updater FY19 “Application for Updating Software and Firmware (EPSON Software...
Page 125: Saving Incoming Faxes On A Computer
Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Important: ❏ To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact your administrator for information on the printer settings status. ❏...
Page 126: Checking For New Faxes (Mac Os)
Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) Using the Fax Icon on the Task Bar (Windows) You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar. 1.
Page 127 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) ❏ Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility, the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.
Page 128: Maintaining The Printer
Maintaining the Printer Checking the Status of Consumables........129 Improving Paper Feeding Problems.
Page 129: Checking The Status Of Consumables
1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Application for Printing from a Computer (Windows Printer Driver)”...
Page 130: Checking The Status Of Consumables (Mac Os)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. Related Information “It is Time to Refill the Ink” on page 216 &...
Page 131 Maintaining the Printer > Improving Paper Feeding Problems 6. Slide out the paper cassette, and then remove the paper. 7. Stand the printer on its side with the printer's ink tank at the bottom. Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. Important: Do not leave the printer standing for a long time.
Page 132: Improving Print, Copy, Scan, And Fax Quality
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 9. Return the printer to its normal position, and then insert the paper cassette. 10. Connect the power cord. Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear.
Page 133 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Examine the printed pattern. If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be clogged. Go to the next step. If you cannot see any broken lines or missing segments as in the following "OK"...
Page 134: Running Power Cleaning
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning “Running Power Cleaning (Windows)” on page 135 & Checking and Cleaning the Print Head (Mac OS) 1. Load A4-size plain paper in the printer. “Loading Paper in the Paper Cassette” on page 31 2.
Page 135 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Running Power Cleaning (Windows) 1.
Page 136: Preventing Nozzle Clogging
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Aligning the Print Head (Control Panel) Related Information “Application for Printing from a Computer (Windows Printer Driver)” on page 279 & Running Power Cleaning (Mac OS) 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and then select the printer.
Page 137: Cleaning The Paper Path For Ink Smears
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Paper Path for Ink Smears Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. 1. Load A4-size plain paper in the printer. “Loading Paper in the Paper Cassette”...
Page 138: Cleaning The Scanner Glass
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Cleaning the Scanner Glass When the copies or scanned images are smeared, clean the scanner glass. Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured.
Page 139 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
Page 140 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 141: Cleaning The Translucent Film
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 6. Clean the part that is shown in the illustration. Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared.
Page 142 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...
Page 143: Cleaning The Printer
Maintaining the Printer > Cleaning the Printer Important: Wipe off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged. 5. Use a new dry cotton swab to wipe the film. Important: Do not leave any fibers on the film.
Page 144: Cleaning Spilled Ink
Maintaining the Printer > > … Checking the Total Number of Pages Fed Through the Printer Checking the Total Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏...
Page 145: Checking The Total Number Of Pages Fed Through The Printer (Windows)
Maintaining the Printer > > Saving Power Saving Power (Control Panel) 3. Select Print Head Nozzle Check. 4. Follow the on-screen instructions to print the nozzle check pattern. Checking the Total Number of Pages Fed Through the Printer (Windows) 1. Access the printer driver window. 2.
Page 146: Installing Or Uninstalling Applications Separately
1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
Page 147 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.
Page 148: Adding The Printer (For Mac Os Only)
& Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 149 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
Page 150: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 151: Transporting And Storing The Printer
While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
Page 152 Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 8. Secure the print head to the case with tape. 9. Make sure to install the cap onto the ink tank securely.
Page 153 Maintaining the Printer > Transporting and Storing the Printer 10. Close the ink tank cover securely. 11. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. 12.
Page 154 Maintaining the Printer > Transporting and Storing the Printer 13. Place the printer in the plastic bag and fold it closed. 14. Pack the printer in its box using the protective materials.
Page 155 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ When carrying the printer, do not tilt it more than 10 degrees; otherwise the printer may fall. ❏...
Page 156: Solving Problems
Solving Problems The Printer Does Not Work as Expected....... . . 157 A Message is Displayed on the LCD Screen.
Page 157: The Printer Does Not Work As Expected
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
Page 158 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 309 &...
Page 159 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 274 & “Unavailable Paper Types” on page 277 &...
Page 160 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 274 & “Unavailable Paper Types” on page 277 &...
Page 161 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper Out Error Occurs Paper is not loaded in the center of the paper tray. Solutions When a paper out error occurs although paper is loaded in the paper tray, reload paper in the center of the paper tray.
Page 162: Cannot Print
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 163 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB (Windows)” on page 166 ❏ The printer is recognized, but printing cannot be performed. “Cannot Print Even Though a Connection has been Established (Windows)”...
Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 165 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 166 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 167 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
Page 169 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 170 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 171 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 173 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details.
Page 174 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 175 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Print 2. Check that the printer name is displayed on the home screen. When the printer name is displayed, a connection has been successfully established between the smart device and the printer.
Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 178 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and then check the IP address and the subnet mask assigned to the printer. Restart the wireless router or reset the network settings for the printer.
Page 179: Cannot Start Scanning
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 180 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 286 7.
Page 184 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 185 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 187 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 286 7.
Page 188 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 190: Cannot Send Or Receive Faxes
Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 191 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There are some problems in telephone wall jack. Solutions Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or receive calls, contact your telecommunication company.
Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The header information for outgoing faxes is not registered. Solutions Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header information.
Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The available memory of the inbox and the confidential box is not enough. Solutions 100 received documents have been saved in the inbox and the confidential box in total. Delete the unnecessary documents.
Page 194 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Faxes Are Sent at the Wrong Size The following causes can be considered. The recipient's fax machine does not support A3 size. Solutions Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3 size.
Page 195 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 196 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check.
Page 197 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
Page 198 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 199 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 8. Select Network Settings > Wired LAN. 9. Select OFF for IEEE 802.3az. 10. Click Next. 11. Click OK. 12. Remove the Ethernet cable connected to the computer and the printer. 13.
Page 200 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 201 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 202 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 203 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 204 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
Page 205 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is a problem with the USB cable or the USB inlet. Solutions If the USB cable cannot be recognized, change the port, or change the USB cable. You need to reconfigure the USB connection.
Page 206: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected User authentication failed when a fax is sent from a computer. Solutions Set the username and password in the printer driver. When sending a fax from a computer when the security function that allows administrators to restrict users from changing the printer's fax function is set, user authentication is performed with the username and password set in the printer driver.
Page 207 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Control panel Select on the home screen, and then select Off. ❏ Windows Select Off as the Quiet Mode setting on the printer driver's Main tab. ❏...
Page 208 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS printer driver Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting.
Page 209: A Message Is Displayed On The Lcd Screen
Load paper, and then insert the paper cassette all the way. The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*.
Page 210: Paper Gets Jammed
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Page 211: Removing Jammed Paper
Solving Problems > > Paper Gets Jammed Removing Jammed Paper Removing Jammed Paper Caution: ❏ Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured. ❏ Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury.
Page 212 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 4. Remove jammed paper from the rear cover. 5. Insert the rear cover in the printer. 6. Open the scanner unit with the document cover closed. 7. Remove the jammed paper.
Page 213 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Important: Do not touch the white flat cable, translucent film, or transportation lock inside the printer. Doing so may cause a malfunction. 8. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below.
Page 214: Removing Jammed Paper From The Adf
Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF Removing Jammed Paper from the ADF 1. Open the ADF cover. 2. Remove the jammed paper. 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged.
Page 215: Preventing Paper Jams
Solving Problems > > Paper Gets Jammed Preventing Paper Jams 4. Remove the jammed paper. 5. Lower the ADF input tray. 6. Close the ADF cover until it clicks. Preventing Paper Jams Check the following if paper jams occur frequently. ❏...
Page 216: It Is Time To Refill The Ink
❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 217: Refilling The Ink Tanks
❏ Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 218 Make sure that the color of the ink tank matches the ink color that you want to refill. 4. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
Page 219 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 5. Check the upper line (a) in the ink tank. 6. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink to the upper line.
Page 220 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Important: Do not allow the top of the ink bottle to hit against any objects after removing its cap; otherwise ink may spill. 7. When you have finished filling the ink, remove the ink bottle. Important: Do not leave the ink bottle inserted;...
Page 221: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions 10. Close the scanner unit. For safety, the scanner unit is closed in four steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. 11.
Page 222: Replacing A Maintenance Box
The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.
Page 223: Printing, Copying, Scanning, And Faxing Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Related Information “Maintenance Box Code” on page 278 & “Maintenance Box Handling Precautions” on page 221 & Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout...
Page 224 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
Page 225 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Bidirectional Printing setting.
Page 226 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper in the Paper Cassette”...
Page 227 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
Page 228 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
Page 229 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Paper Cassette”...
Page 230 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor There is a job waiting to be printed. Solutions Cancel any paused print jobs. The computer has been manually put into the Hibernate mode or the Sleep mode while printing.
Page 231: Copy Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions ❏ Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
Page 232 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head position is out of alignment. Solutions Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to align the print head.
Page 233 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...
Page 234 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copied Photos are Sticky The copy was made on the wrong side of the photo paper. Solutions Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the photo paper, you need to clean the paper path.
Page 235 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Select Copy > Advanced Settings > Borderless Copy > Expansion on the control panel, and then change the setting. The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered.
Page 236 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 137 &...
Page 237: Scanned Image Problems
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.
Page 238 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
Page 239: The Quality Of The Sent Fax Is Poor
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 240 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The following causes can be considered. There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass. “Cleaning the Scanner Glass”...
Page 241: Received Fax Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor ❏ Select Fax > Fax Settings and then enable Direct Send. Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax may be sent at a lower resolution.
Page 242: Cannot Solve Problem After Trying All Solutions
You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Check if the translucent film is smeared.
Page 243 ❏ If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power Cleaning. “Running Power Cleaning” on page 134 If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support. Related Information “Before Contacting Epson”...
Page 244: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....245 Re-setting the Network Connection........246 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 245: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 246: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 247: When Changing The Computer
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.
Page 248: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 249 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.
Page 250: Making Wi-Fi Settings From The Control Panel
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 251 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Select the SSID for the wireless router. Note: ❏ If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list. If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
Page 252 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 4. Select Push Button Setup (WPS). 5. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.
Page 253: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Others > PIN Code Setup (WPS). 5.
Page 254: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct
❏ Using the standard camera application to scan the QR code ❏ Epson iPrint version 7.0 or later Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the smart device in advance.
Page 255 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
Page 256 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected..
Page 257: Connecting To Android Devices Using Wi-Fi Direct
❏ Android 4.4 or later ❏ Epson iPrint version 7.0 or later Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 258 Connecting a Smart Device and Printer Directly (Wi 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to.
Page 259: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 259 &...
Page 260 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name(SSID) and Password for Wi-Fi Direct for the printer are displayed.
Page 261 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Page 262 For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282 &...
Page 263: Disconnecting Wi-Fi Direct (Simple Ap) Connection
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.
Page 264: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set the password in ASCII characters that is displayed on the software keyboard on the control panel. You can enter 8 to 22 characters.
Page 265: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer's home screen.
Page 266 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 5. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. 6. Close the screen. Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions.
Page 267 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 268 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
Page 269 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 270 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 271: Printing A Network Status Sheet
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
Page 272 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
Page 273: Product Information
Product Information Paper Information..........274 Consumable Products Information.
Page 274: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
Page 275 Paper suitable for printing photos Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Tray Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) Epson Premium Glossy Photo Paper A3+, A3 A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.)
Page 276 Envelope C6, Envelope C4 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper ❏ Epson Ultra Glossy Photo Paper ❏...
Page 277: Unavailable Paper Types
Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.) Related Information “Available Paper and Capacities” on page 274 & Commercially Available Paper ❏...
Page 278: Maintenance Box Code
Y: Yellow Important: Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink. Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
Page 279: Software For Printing
Product Information > > Software Information Software for Printing Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
Page 280 “Menu Options for the Printer Driver” on page 48 & Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
Page 281 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Making Operation Settings for the Mac OS Printer Driver Accessing the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the Apple menu >...
Page 282 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
Page 283 Guide to the Epson iPrint Screen Start Epson iPrint from your smart device and select the item you want to use from the home screen. The following screens are subject to change without notice. The contents may vary depending on the product.
Page 284: Software For Scanning
Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Application for Printing Easily from an Android Application (Epson Print...
Page 285: Software For Faxing
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).
Page 286: Software For Package Creation
EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
Page 287 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored.
Page 288: Software For Updating
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update.
Page 289: Settings Menu List
> > Settings Menu List General Settings Starting on Mac OS Select Go > Applications > Epson Software > EPSON Software Updater. Related Information “Installing the Applications Separately” on page 146 & Settings Menu List Select Settings on the home screen of the printer to make various settings.
Page 290 Product Information > > Settings Menu List General Settings Power Off Settings: Your product may have this feature or the Power Off Timer feature depending on the location of purchase. ❏ Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time.
Page 291 Product Information > > Settings Menu List General Settings Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. You can make Favorite Paper Settings in paper size and paper type. Paper Tray Priority: Select On to give printing priority to paper loaded in the paper tray.
Page 292 Product Information > > Settings Menu List General Settings Skip Blank Page: Skips blank pages in the print data automatically. Auto Error Solver: Select an action to perform when a 2-sided printing error or a memory full error occurs. ❏ On Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs.
Page 293 Product Information > > Settings Menu List General Settings ❏ Others ❏ PIN Code Setup (WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again. Tap >...
Page 294 Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 295 Product Information > > Settings Menu List General Settings Settings > General Settings > Fax Settings > Check Fax Connection Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission. You can print the check result on A4 size plain paper. Fax Setting Wizard You can find the menu on the printer's control panel below.
Page 296 Product Information > > Settings Menu List General Settings When using the printer in an environment that uses extensions and requires an external access code, such as 0 and 9, to get an outside line, select PBX. For an environment that uses a DSL modem or terminal adapter, setting to PBX is also recommended.
Page 297 Product Information > > Settings Menu List General Settings ❏ Unregistered Contacts: If the other party's phone number is not in the contacts, set whether to reject receiving the faxes. Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space.
Page 298 Product Information > > Settings Menu List General Settings Options when memory is full: You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full. Inbox Password Settings: Password protects the Inbox to restrict users from viewing received faxes. Select Change to change the password, and select Reset to cancel password protection.
Page 299 Product Information > > Settings Menu List General Settings 2-Sided: Prints multiple pages of received faxes on both sides of the paper. Print Start Timing: Select options to start printing the faxes to receive. ❏ All Pages Received: Printing starts after receiving all of the pages. To start printing from the first page or last page depends on the setting of Collation Stack feature.
Page 300: Maintenance
Product Information > > Settings Menu List Maintenance Report Format: Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print with error codes. Security Settings You can find the menu on the printer's control panel below. Settings >...
Page 301: Print Status Sheet
Product Information > > Settings Menu List Print Status Sheet Print Head Cleaning: Select this feature to clean clogged nozzles in the print head. Power Cleaning: Select this feature to replace all of the ink inside the ink tubes. More ink is consumed than in usual cleaning.
Page 302: Print Counter
Select the menus on the control panel as described below. Settings > Customer Research Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings Select the menus on the control panel as described below.
Page 303: Firmware Update
Product Information > > Product Specifications Printer Specifications Firmware Update Select the menus on the control panel as described below. Settings > Firmware Update Update: Check if the latest version of the firmware has been uploaded to the network server. The firmware is updated when new firmware is found.
Page 304: Scanner Specifications
Product Information > > Product Specifications Scanner Specifications Borderless printing 44.0 mm (1.73 in.) 40.0 mm (1.57 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 18.0 mm (0.71 in.) 41.0 mm (1.61 in.) Scanner Specifications...
Page 305: Adf Specifications
Product Information > > Product Specifications Using Port for the Printer Light Source ADF Specifications Available Paper Sizes A4, Letter, Legal Paper Type Plain Paper Weight of Paper 64 to 95 g/m2 Loading Capacity 35 sheets or 3.85 mm Even when the original meets the specifications for media that can be placed in the ADF, it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality.
Page 306: Interface Specifications
9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
Page 307 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later...
Page 308: Supported Third Party Services
Mac OS X El Capitan or later ✓ Event Manager IPv4 Windows XP, Vista, Mac OS X v10.6 to Yosemite ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks or later ✓ Send a fax IPv4 ✓...
Page 309: Electrical Specifications
Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.
Page 310: System Requirements
Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 311: Restrictions On Copying
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
Page 312: Administrator Information
Administrator Information Connecting the Printer to the Network........313 Settings to Use the Printer.
Page 313: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 314 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 315: Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 316 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 317: Settings To Use The Printer
Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 248 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 318 Administrator Information > > Settings to Use the Printer Making Contacts Available Registering or Editing Grouped Contacts Adding contacts to a group allows you to send a fax to multiple destinations at the same time. 1. Select Fax on the home screen. 2.
Page 319: Making Fax Features Available
Administrator Information > > Settings to Use the Printer Making Fax Features Available Items Settings and Explanation Type This item is fixed as Fax. You cannot change this setting. Fax Number Enter between 1 and 64 characters using 0-9 - * # and space. Fax Speed Select a communication speed for a destination.
Page 320 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Connecting the Printer to a Phone Line” on page 320 & “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323 &...
Page 321 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
Page 322 Administrator Information > > Settings to Use the Printer Making Fax Features Available 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT.
Page 323 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established. Related Information “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)”...
Page 324 Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. Make the distinctive ring detection (DRD) setting. ❏ If you have subscribed to a distinctive ring service from your telephone company: Go to the next screen and select the ring pattern to be used for incoming faxes. When you tap any item except All, Receive Mode is set to Auto and you continue to the next screen where you can check the settings you made.
Page 325 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use. The settings made using Fax Setting Wizard can also be changed.
Page 326 Administrator Information > > Settings to Use the Printer Making Fax Features Available 2. Select General Settings > Fax Settings > Basic Settings. 3. Set Receive Mode to Auto. 4. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering machine.
Page 327 Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. If a confirmation message is displayed, confirm it, and then tap OK. 4. Select Save to Inbox. 5. Select Save to Inbox to set this to On 6.
Page 328: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings > Save to Computer Making Save to Computer Setting to Also Print on the Printer to Receive Faxes You can make the setting to print received faxes on the printer as well as save them on a computer.
Page 329 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer.
Page 330 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Windows: Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings > Proxy server, and then configure not to use the proxy server for LAN (local addresses). ❏...
Page 331: Where To Get Help
Contacting Epson Support........
Page 332: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 333: Help For Users In Singapore
❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg...
Page 334: Help For Users In Vietnam
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
Page 335 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail NORTH ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor (+6261) 42066090 / 42066091 SUMATERA A-4, Medan - North Sumatera mdn-adm@epson-indonesia.co.id...
Page 336: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 337: Help For Users In India
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

Ecotank l14150 series

Epson EcoTank ET-15000 Series User Manual

Guide to this Manual

Important Instructions

Part Names and Functions

Guide to the Control Panel

Loading Paper

Placing Originals

Printing

Copying

Scanning

Faxing

Feature: Sending Faxes

Feature: PC-FAX Send/Receive (Windows/Mac OS)

Features: Other Useful Features

Maintaining the Printer

Cleaning the Printer

Solving Problems

Adding or Replacing the Computer or Devices

Product Information

Administrator Information

Where to Get Help

Quick Links

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Summary of Contents for Epson EcoTank ET-15000 Series