Ip-Fax Reception; Cannot Receive Via Ip Address/Host Name; Cannot Receive By Voip Gateway - Ricoh D649 Field Service Manual

3. Troubleshooting

IP-Fax Reception

Cannot receive via IP Address/Host Name.

1 LAN cable connected?
2 Firewall/NAT is installed?
3 IP address of local fax registered?
Port number specified at remote sender fax (if
4
required)?
5 Specified port number correct (if required)?
DNS server registered when host name
6
specified on sender side?
7 Network bandwidth too narrow?
8 Remote fax cancelled transmission?

Cannot receive by VoIP Gateway.

1 LAN cable connected?
2 Firewall/NAT is installed?
52
Check Point
Check Point
Action
Check the LAN cable connection.
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
Register the IP address.
Request the sender to specify the port number.
Request the sender to check the port number.
Contact the network administrator.
• The sender machine displays this error
code if the sender fax is a Ricoh model.
Request the system administrator to increase the
bandwidth.
Lower the start modem reception baud rate on
the receiving side.
IPFAX SW06
Check whether the remote fax cancelled the
transmission.
Action
Check the LAN cable connection.
Cannot breach the firewall. Request the remote
fax to send by using another method (Fax,
Internet Fax)