Microsoft Surface Go 3 Instruction Manual page 76

Frequently asked questions
Question
An equipment malfunction has
occurred.
How do I request a repair?
Who do I contact if a problem
occurs during the
manufacturer's warranty
period?
What happens if I complete the
repair without contacting the
Repair Desk and Support
Center?
How do you determine what is
and what is not covered by the
warranty?
Can you repair problems in the
middle of the night?
If the same model of the same
manufacturer is no longer in
stock, what will happen with
the replacement unit?
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notice.
Please contact the Repair Desk and Support Center.
Please contact the Repair Desk and Support Center.
Make arrangements for service from the
manufacturer.
This is not covered by warranty service.
Please be sure to contact the Repair Desk and
Support Center described in this document.
When a customer calls to request a repair, we listen
to the details of the problem and its cause and
make a decision.
The repair desk is open 24 hours a day, 365 days a
year.
If you call us during the night or on a national
holiday, we will accept your call, but we will arrange
for repair on the next business day or later.
For replacement products, we will provide products
with the same model number as the warranted
equipment (or its equivalent). When a replacement
product is provided, the customer may not specify
the model or model number, etc., to the Company.
However, it is possible to adjust the model or model
number.
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Answer